It's closing time...
L'n-z
Posts: 208Registered Users
Question: Should a small business stay open as long as a customer feels like being in the store?
If you're in a medium sized boutique (not tiny, not super posh and expensive, but not a chain) and the store closes at 7pm and you walk in at 6:55pm, do you consider it rude for the one person working to politely let you know the store closes soon?
If you're in a medium sized boutique (not tiny, not super posh and expensive, but not a chain) and the store closes at 7pm and you walk in at 6:55pm, do you consider it rude for the one person working to politely let you know the store closes soon?
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As someone who has worked in some form of retail or another for a very long time, I think associates deserve to go home (or atleast do what ever they do once the doors are closed) when its reached the posted close time.
Stores are open long enough, if you can't shop during the posted times, you need start looking online.
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If a store closes at a certain time, and a customer comes in 5 minutes before closing and expects them to delay their closing, THAT is rude.
It's just kinda how stores work - they open, they close. Come at the wrong time and they could be closing, such is life.
Did you have to deal with a shopper that felt otherwise, L'n-z?
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Even worse are the asses who feel you HAVE to take care of them and keep knocking at the window because "what's the big deal? It's just a couple of dollars in gas. " The big deal is, I want to go home. dammit!
Oops...sorry. Just venting on the a-hole customers who act as if sales associates are supposed to kiss their asses.
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but as a consumer, i recognize and respect closing times. i will walk into a store at 6:55 when i know they close at 7. but you better believe, i will be out the door on my own at 7. for that reason i hate when stores "remind" you when theyre closing. especially if its 30+ minutes from closing time. i know what time it is, i know what time you close. get off my back.
I worked retail, and nothing would annoy me more than people who would walk in a minute until closing(I worked at Lowe's), and then want to meander through the store. We actually would let people know the time and when the store would be closing because at a certain point, the tils(registers) are closed down and once closed, they can't be reopened because the money has been removed.
Three of the main registers(out of maybe 20) were open until closing or when we believed the last customer had been taken care of. We would tell them to bring their purchases to the front of the store because after the registers are shut down, that's it.
When you also have to straighten up(which can take a LONG time) having people in the store taking their time, asking questions, etc, etc, cuts into us being able to get home. Don't get me wrong, I was always helpful and never rude, but some of the attitudes I encountered were very off-putting. Many of them walked around with an entitlement attitude like you're supposed to stay open for them. LMAO! And during that time, I was in undergrad, and had to get up at the crack of dawn for classes, so I was trying to get out on time.....which was NEVER on time. LOL! Even from a consumer standpoint, I make it a point to never walk into a store when it's getting ready to close unless I know exactly what I need, and can get out in time. Period. Otherwise, I wait til the next day if I need additional time. It's just a matter of being considerate.
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NO. I think it's rude that the person walked in at 6:55.
What, the people at the store don't have lives? They don't have kids waiting to be picked up at daycare? They don't have dinner to make, they aren't rushing around trying to find time to spend with their family?? There's not enough time in a day, as it is.
btw...L'n-Z... my tirade isn't directed at you. lol..
And speaking from experience, it's NEVER just one. All it takes is for a passerby to see that last customer and immediately want in, too. And after another passerby sees those two.....well, it just escalates from there. This would happen time and time again at the pharmacy where I worked.
And at the places I worked, it was ALWAYS THE EXACT SAME PEOPLE. One family in particular lived right across the street from the store where I worked. We'd not see hide nor hair of them the entire day until the 'closed' sign was put up and the doors were locked.....then, lo and behold, you'd see them walking across the street to come to the store.
Same thing w/the aforementioned pharmacy.....there was a family of customers with large, complicated med orders.......they would call all the refills in about 15 minutes before closing, but they lived about 45 minutes away. They did this EVERY! SINGLE! TIME!
I have NO patience with this. NONE. I don't go into a shoe store 5 mins before closing unless it's for a specific item that I pick up and pay for immediately.....NOT to shop at leisure. What's the point of even having closing hours if the store never closes???
Seriously?
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