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Elucence shipping- do you have the same problem?

Velvetmug22Velvetmug22 Posts: 409Registered Users
in Hair Type 3
Hello everybody,

I have a question. Does anyone order Elucence from the pleasant images website? If so, have you notices it takes a long time to get to you? The first time it was almost 10 days before I got it. This time it shipped on the same day as Whipped Cream and a special soap I order online and both of those products have reached me, but not Elucence. It's a little irritating to tell you the truth. Does anyone know of any other websites that sale the bigger sizes with better shipping? Thanks.
Short 4A Hair.

Comments

  • ColochaColocha Posts: 344Registered Users
    I had the same problem too. I was not impressed AT ALL with their shipping. It took them 9 or 10 days to ship it to Mount Vernon, Washington! I have friends living there, and they were going to take this conditioner down to Mexico where I live. Well, they left and the conditioner didn´t make it.

    Five months later I finally got this Elucence condish thru somebody who was coming down to Mexico.
    "The tongue has the power of life and death, and those who love it will eat its fruit." Proverbs 18:21

    Hair type: 3b/c
  • *Ani**Ani* Posts: 351Registered Users
    You should order it from curlmart. They get it to you really quickly.
    On Rush Limbaugh: Rather than engage in the admittedly difficult task of justifying GOP policies rationally, the key to Limbaugh’s success is attracting an audience that actually yearns to be lied to.
  • Velvetmug22Velvetmug22 Posts: 409Registered Users
    The problem with curlmart is they only sale it in 10 oz sizes. pleasant images has the larger sizes so it lasts awhile before I have to re-order again.

    Ani,
    5 months! Girl, I would have given up :D
    Short 4A Hair.
  • *Ani**Ani* Posts: 351Registered Users
    GabbyC wrote:
    The problem with curlmart is they only sale it in 10 oz sizes. pleasant images has the larger sizes so it lasts awhile before I have to re-order again.

    Ani,
    5 months! Girl, I would have given up :D

    LOL

    Curlmart now has the larger size...I just got the liter size from them a week ago.
    On Rush Limbaugh: Rather than engage in the admittedly difficult task of justifying GOP policies rationally, the key to Limbaugh’s success is attracting an audience that actually yearns to be lied to.
  • Velvetmug22Velvetmug22 Posts: 409Registered Users
    Really? Darn! I wish I would have known that but great, now I have a more reliable source for the future. Thanks Ani.
    Short 4A Hair.
  • eccentric_kurlzeccentric_kurlz Posts: 4,151Registered Users Curl Connoisseur
    Pleasant Image uses UPS ground, and since they're located in Florida(I believe), 10 days sounds about right once you add in 2 days for order processing and the time it takes to get to you on the westcoast. Based off of the UPS ground map, it would take about 5 days to get to you. So, the range would be between 7-10 days.

    It takes my orders about 5 days to get to me, but I'm closer to the shipping address than you are.

    But I do agree that Curlmart ships MUCH faster, primarily because they ship using priority mail.
    A wonderful mix of coils, curls, corkscrews, and kinks.

    http://s211.photobucket.com/albums/bb133/shyygirl_2007/
    PW: curlyhair

    I have a blog now. Follow meeeee! :)

    http://naturalurbanista.blogspot.com/

    "You see, when it comes to language competence, a true patriot must hit that sweet spot between "job-stealing immigrant" and "liberal elitist." ~Eilonwy

    Wanna have access to the top names in fashion and luxury at up to 70% off retail? Sure you do. http://tinyurl.com/3yxneol

     DC metro area
  • Velvetmug22Velvetmug22 Posts: 409Registered Users
    Shyygirl,

    Well I went back and forth with the pleasant images people and she or he basically said what you just did. Because they are in Florida and it takes longer because I am in Cali blah..blah...blah. I don't buy it - the company I order soap from is in New York and they get my soap to me in 2 or 3 days (priority). I told pleasant images that and they said it only takes shipping from NY to the West Coast 3 days. Florida and New York are both on the east coast of the US right? Or do I have my geography wrong? :D

    Here's what I think. As far as I can tell, they have been the primary ones selling the big bottles of Elucence so I am sure they get tons of orders and greed has taken over. They just don't want to spend the extra money to have stuff shipped faster. Let the cost of priority shipping reflect in the total price like everyone else does.

    So like I told them, I will just go with CurlMart from now on. I hope other people do the same so they can step up their game a little.
    Short 4A Hair.
  • Velvetmug22Velvetmug22 Posts: 409Registered Users
    Shyygirl,

    Well I went back and forth with the pleasant images people and she or he basically said what you just did. Because they are in Florida and it takes longer because I am in Cali blah..blah...blah. I don't buy it - the company I order soap from is in New York and they get my soap to me in 2 or 3 days (priority). I told pleasant images that and they said it only takes shipping from NY to the West Coast 3 days. Florida and New York are both on the east coast of the US right? Or do I have my geography wrong? :D

    Here's what I think. As far as I can tell, they have been the primary ones selling the big bottles of Elucence so I am sure they get tons of orders and greed has taken over. They just don't want to spend the extra money to have stuff shipped faster. Let the cost of priority shipping reflect in the total price like everyone else does.

    So like I told them, I will just go with CurlMart from now on. I hope other people do the same so they can step up their game a little.
    Short 4A Hair.
  • Velvetmug22Velvetmug22 Posts: 409Registered Users
    sorry - double post
    Short 4A Hair.
  • ColochaColocha Posts: 344Registered Users
    I agree with GabbyC. I ordered some stuff and it took 3 days to ship from Seattle to El Paso, TX. So I just think that Pleasant Image are inefficient on their shipping part.
    "The tongue has the power of life and death, and those who love it will eat its fruit." Proverbs 18:21

    Hair type: 3b/c
  • eccentric_kurlzeccentric_kurlz Posts: 4,151Registered Users Curl Connoisseur
    Gabby, they very well could be slacking in the shipping department. I was just offering a possible explanation. :)

    But you also have to remember that USPS and UPS are different shipping companies and the two shipping options in question, Priority and Ground(as far as the delivery time table is concerned) are different as well. Priority mail(USPS) takes 2-3 days(give or take a day), regardless of where you are, and the UPS ground, which isn't considered a priority mailing option, gives an estimate of 5 days based on your location. I went to the UPS website, and I put in the Pleasant Image zip, and based on the shipping location and destination, it gave 5 days.

    Now, if you're paying expedited shipping, I definitely can understand being alittle pissed.

    Maybe you can find a place Cali that sells it since shipping is a concern. I just found out(through a curly here)that a local salon sells Elucence that isn't listed as a retailer at the website. All I have to do is find the place, and this saves me time and money. :)
    A wonderful mix of coils, curls, corkscrews, and kinks.

    http://s211.photobucket.com/albums/bb133/shyygirl_2007/
    PW: curlyhair

    I have a blog now. Follow meeeee! :)

    http://naturalurbanista.blogspot.com/

    "You see, when it comes to language competence, a true patriot must hit that sweet spot between "job-stealing immigrant" and "liberal elitist." ~Eilonwy

    Wanna have access to the top names in fashion and luxury at up to 70% off retail? Sure you do. http://tinyurl.com/3yxneol

     DC metro area
  • Velvetmug22Velvetmug22 Posts: 409Registered Users
    Shyygirl

    Yes, I understand what your saying about the two different companies and the different shipping options. But I am sure UPS has a priority mailing option, if not, why can't they go with USPS?

    Your right, I need to just find a place it's sold in Cali. I can't imagine somewhere in L.A., which is about an hour from me, doesn't have it in one of their salons. I guess I just need to do a little reseach.
    Short 4A Hair.
  • Velvetmug22Velvetmug22 Posts: 409Registered Users
    Just an update - UPS tried to deliver my Elucence on friday (7 days after shipping it) after 5pm. I was still at work. UPS is not open on the weekends, so now I have to wait until Monday. Ups is only open from 10 am - 6pm, I work 9:30 - 6:30, so a friend has to go and pick it up. Now we are talking about 10 days after it was shipped. If anyone else has problems with pleasant images shipping, please send them an email and let them know. They pretty much dismissed me when I complained to them, so maybe more voices would bring about some change.
    Short 4A Hair.

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