Talking customers out of/into sales.
I picked out some Biolage Condish. Balm today at the salon where my husband was getting a cut. The sales girl was very rude and told me that I needed the hydrating balm and the shampoo that went along with it. Nope. I wanted something CG and not something that I will have to shampoo out. Oh well, she kept trying to pitch products for thick/coarse hair. I was thinking, Sister, you've almost talked yourself out of this sale. My hair is medium all the way around and I certainly don't need heavy products for coarse or thick hair. She was just too pushy and kept telling me stuff like I haven't live with my hair for 35 years and know what I needed.