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My Letter to Herbal Essences....

AlannahAngelAlannahAngel Posts: 529Registered Users
I feel like an idiot, lol............But I emailed Clairol Herbal Essences asking about the silicones in the 'moisturising, hydrating' conditioners they have. Here is what I said:

Hi Herbal Essences,
I just wanted to email you about the ingredient in your conditioners called Bis-aminopropyl Dimethicone. Especially in Hello Hydration conditioner because I LOVE that conditioner. I have heard that non-water soluble silicones such as Bis-aminopropyl Dimethicone seal the hair with a film/barrier and block out any further moisture from being absorbed, which is crucial for us people with dry hair types. They also build up over time. Trust me I have done my research on this topic.

I know my opinion probably won't have any effect on the way you formulate your products, but on behalf of the customers with dry and dehydrated hair, would you consider eliminating silicones from your conditioners? If someone's hair is truly moisturised, it wouldn't have an artificial barrier to seal/block out more beneficial moisture from it. Thanks

AHHH!! lol, I feel stupid but I felt like I had to, I miss my HEHH condish and I don't understand how a product that is meant to be hydrating, blocks OUT the moisture from getting into the hair. I can only imagine how freaking amazing HEHH would be without the cones =o]
~ BIG *sexy* CURLS ~
~~~
Conditioner/Co-wash/Leave-in: Garnier Fructis Nutri Repair/Organic Instinct
Styler: Garnier Fructis 24-H
~~~


Comments

  • xXCurlyGurliexXxXCurlyGurliexX Posts: 20Registered Users
    Post it here if they reply. It will be interesting to see what they have to say :]
    Brunette 3a/b Aussie with Curls


    CG n' Lovin it :D



    event.png

  • AlannahAngelAlannahAngel Posts: 529Registered Users
    They replied:

    Hi Alannah,

    Thank you for contacting Procter and Gamble regarding Herbal Essences.

    We appreciate your interest in our product and are glad to have the opportunity to respond to your query. Herbal Essences does contain a silicone called dimethicone which protects the hair against styling products and heat damage.

    Please note that dimethicone is washed out after every hairwash and is found in many other shampoos on the market. Herbal Essences has been thoroughly tested by hairdressers and does not prevent hair colours/ perms/ straightening chemicals from taking. We can assure you it is perfectly fine to use.

    We hope that you find the information above helpful. You can be assured that your concern is noted and will be shared with the appropriate department.


    HA-to-the-HAHA!!! Looks like they're a lil uninformed about silicones.......

    ALSO they were talking about the SHAMPOOS....have they even thought twice that just maybe some people might only buy the conditioner? Did they read what my post said? lol, I don't give boo about the shampoo but the conditioner would be amazing if it weren't for the cones.........anyway, I might not buy my beloved HEHH again since I can't be bothered Low-pooing, way too drying for me......
    ~ BIG *sexy* CURLS ~
    ~~~
    Conditioner/Co-wash/Leave-in: Garnier Fructis Nutri Repair/Organic Instinct
    Styler: Garnier Fructis 24-H
    ~~~


  • AmdaAmda Posts: 251Registered Users
    The lack of silicone-free conditioners is frustrating, but I think they responded as best they could. Us CG-ers are really only a tiny minority and so it's pretty understandable for them to assume that everyone uses sulfates and therefore washes out any cones. They were also correct about cones protecting hair from heat styling and some products.
    It'd be interesting to link them to this site and see what they make of it :D
    Fine and thin 2C in Australia
  • AlannahAngelAlannahAngel Posts: 529Registered Users
    Yes Amda I agree with you, they were sensible about it and silicones are actually good to use when styling with heat....but it's the lines like totally twisted and hello hydration that I'm concerned about. Totally twisted is meant to be for working with natural curls isn't it? curls need moisture not suffocation..........oh well.....

    also, LOL, I can see it now, NEW FORMULA Herbal Essences as soon as they find out about NC.com and CG. Haha, but it's easy to forget that with all the fabulous ppl on NC to help us out, like you said we are only a minority (however we have better hair days than the majority thats for sure lol) It will be a while before the rest of the world 'clicks' onto our madness, but it will happen one day, us aussies just have to scavange around for a while until we get upgraded....xo
    ~ BIG *sexy* CURLS ~
    ~~~
    Conditioner/Co-wash/Leave-in: Garnier Fructis Nutri Repair/Organic Instinct
    Styler: Garnier Fructis 24-H
    ~~~


  • StarmieStarmie Posts: 6,753Registered Users Curl Connoisseur
    I'm quite impressed that they replied actually, big company taking the time to address an ingredient issue like that (even if they didn't quite get your point!).
    3b in South Australia.
  • AlannahAngelAlannahAngel Posts: 529Registered Users
    I know it is pretty respectful to do something like that.....they care about the little people's opinions, it's just that my opinion still hasn't changed....but oh well different strokes 4 different folks....
    ~ BIG *sexy* CURLS ~
    ~~~
    Conditioner/Co-wash/Leave-in: Garnier Fructis Nutri Repair/Organic Instinct
    Styler: Garnier Fructis 24-H
    ~~~


  • curlywurlygurlycurlywurlygurly Posts: 1,180Registered Users
    Perhaps if we all 'spam' them with emails regarding a non silicon conditioner or hair care range they might listen??
    2 something Australian :toothy4:

    /home/leaving?target=http%3A%2F%2Fpublic.fotki.com%2Fcurlywurlygurly%2F" class="Popup
    pw:aussie

    Aiming to grow hair to waist from buzz cut - slowly but surely.
  • AlannahAngelAlannahAngel Posts: 529Registered Users
    Let's start a pact, lol

    Guano: I know this is random but I had a dream last nite regarding the complaint.......Sunsilk brought out their whole range excluding the sulfates & silicones, it was awesome, in the dream there were ads and signs on buses & everything, lol

    Guano ended..............
    ~ BIG *sexy* CURLS ~
    ~~~
    Conditioner/Co-wash/Leave-in: Garnier Fructis Nutri Repair/Organic Instinct
    Styler: Garnier Fructis 24-H
    ~~~


  • thickcurlygurlythickcurlygurly Posts: 230Registered Users
    what about a petition for a natural sulphate and silicone free line?
    conditioner: GVP conditioning balm
    leave in co: GVP conditioning balm

    And my hair hates avg :happy3:

    Yes I consider myself obsessed with my hair. :happy7:
  • AlannahAngelAlannahAngel Posts: 529Registered Users
    maybe....it could be possible. We need more variety & it would benefit everyone. The silicones could just be left to heat protectant products where they are really needed, and they can be removed with coco betaine anyway....so there's no need for sulfates and silicones (in products like shampoo or conditioner) in the first place....
    ~ BIG *sexy* CURLS ~
    ~~~
    Conditioner/Co-wash/Leave-in: Garnier Fructis Nutri Repair/Organic Instinct
    Styler: Garnier Fructis 24-H
    ~~~


  • curlywurlygurlycurlywurlygurly Posts: 1,180Registered Users
    i'm in :D
    2 something Australian :toothy4:

    /home/leaving?target=http%3A%2F%2Fpublic.fotki.com%2Fcurlywurlygurly%2F" class="Popup
    pw:aussie

    Aiming to grow hair to waist from buzz cut - slowly but surely.
  • AlannahAngelAlannahAngel Posts: 529Registered Users
    I emailed them asking them if the bis-aminopropyl dimethicone is water soluble because I can't find a straight answer and even though the curlreading article helps a little, a basic 'yes' or 'no' will do. Hopefully they answer soon :)

    I also mentioned the styling products they have in the usa, if they will ever be available here, since the long term relationship line of products started in usa and is now sold here....maybe the rest of the lines will be sold here to one day?
    ~ BIG *sexy* CURLS ~
    ~~~
    Conditioner/Co-wash/Leave-in: Garnier Fructis Nutri Repair/Organic Instinct
    Styler: Garnier Fructis 24-H
    ~~~


  • curlywurlygurlycurlywurlygurly Posts: 1,180Registered Users
    :D yay! can't wait to hear a response
    2 something Australian :toothy4:

    /home/leaving?target=http%3A%2F%2Fpublic.fotki.com%2Fcurlywurlygurly%2F" class="Popup
    pw:aussie

    Aiming to grow hair to waist from buzz cut - slowly but surely.
  • AlannahAngelAlannahAngel Posts: 529Registered Users
    They replied:

    Based on your recent e-mail, you would like to know if the Bis-Aminopropyl Dimethicone ingredient in our Herbal Essences range is water-soluble and if the Herbal Essences styling products in the US will be available in Australia.

    We would like to advise you that Dimethicone is washed out after every hair wash, making it water-soluble.

    About the Herbal Essences styling products available in the US, we regret to inform you that we are not provided with any information about future marketing plans; therefore, we are unable to tell if and when those products will be available in Australia.

    We thank you for your interest in Herbal Essences and we will be glad to share this to the appropriate department so that they may perhaps look at bringing those styling products into the country in the future.

    I respect how they took the time to reply with a long informative response to my questions :] However Dimethicone is non water soluble I guess I didn't specifically say if it was water soluble WITHOUT shampoo, so they replied in the best way they could.

    Btw, I hope the styling range comes here!! It looks good :D
    xo
    ~ BIG *sexy* CURLS ~
    ~~~
    Conditioner/Co-wash/Leave-in: Garnier Fructis Nutri Repair/Organic Instinct
    Styler: Garnier Fructis 24-H
    ~~~


  • curlywurlygurlycurlywurlygurly Posts: 1,180Registered Users
    I'm bumping up this thread as I wanted to ask you alannah about the build up with HEHH. I just saw a huge bottle of it at priceline yesterday for a very reasonable price - all the ladies on the growing out forum LOVE it. So I wondering if you had trouble with build up etc or why you stopped using it.
    2 something Australian :toothy4:

    /home/leaving?target=http%3A%2F%2Fpublic.fotki.com%2Fcurlywurlygurly%2F" class="Popup
    pw:aussie

    Aiming to grow hair to waist from buzz cut - slowly but surely.
  • AlannahAngelAlannahAngel Posts: 529Registered Users
    No, I didn't find that it built up at all, but since the silicone is non water-soluble, you would need to low-poo about once a week.

    The only thing I found with it is that if you want to use this condish as a leave in, you need to firstly rinse all of it out and then add a little extra to leave in. Idk, it is just yuck if you only partially rinse it. No idea why....

    And yes, I'm so so so glad they came out with big bottles :D
    ~ BIG *sexy* CURLS ~
    ~~~
    Conditioner/Co-wash/Leave-in: Garnier Fructis Nutri Repair/Organic Instinct
    Styler: Garnier Fructis 24-H
    ~~~


  • curlywurlygurlycurlywurlygurly Posts: 1,180Registered Users
    So are you still using it or have you given it up? I usually low poo about once a week atm anywho as my scalp tends to need it. it would be interesting to experiment with especially with the very reasonably priced bigger bottles plus it smells soo yummy!
    2 something Australian :toothy4:

    /home/leaving?target=http%3A%2F%2Fpublic.fotki.com%2Fcurlywurlygurly%2F" class="Popup
    pw:aussie

    Aiming to grow hair to waist from buzz cut - slowly but surely.
  • whatsercurlwhatsercurl Posts: 4,049Registered Users
    Wow just wow!

    A company that makes their products of nothing but chemicals yet has NO clue what those chemcials do. :disgust:

    Thanks for posting this. It's too bad you don't have easier access to some of the companies in North Amercia that actually listen to their customer base i.e., Curl Junkie.

    Oh and did they give you any coupons or freebies??? Cuz their gels and mousses are great. :santa:
    Current Products: CJ Products: CF, DF, CT, SG, AFG, CIAB AND CK is back!
    Current Experiment: S&C by D

    Curl Fix and Daily Fix are my HGs :love4:


    Sulphate and cone free since July 2007

    wavy/curly fine texture/medium porosity/medium-low density

    /home/leaving?target=http%3A%2F%2Fpublic.fotki.com%2Fwhatsercurl%2F" class="Popup

    PW: wavycurly

    Seek not to change the world. Rather seek to change your mind about the world.
  • curlywurlygurlycurlywurlygurly Posts: 1,180Registered Users
    unfortunately half the products available to you guys are either not available here or have altered ingredients. :(
    2 something Australian :toothy4:

    /home/leaving?target=http%3A%2F%2Fpublic.fotki.com%2Fcurlywurlygurly%2F" class="Popup
    pw:aussie

    Aiming to grow hair to waist from buzz cut - slowly but surely.
  • AlannahAngelAlannahAngel Posts: 529Registered Users
    Curlywurlygurly - I'm just rotating my routine. I don't really have a set regime as of yet, just experimenting with anything and everything, so yes I still use it sometimes.

    Whatsercurl - I know! Even though I'm going to take into account that the silicones they use do pose as heat defense, to be completely honest, they definitely don't have the full scoop on the ingredients (compared to some of the members & admins here).

    I've come across some companies that raise an eyebrow when you ask them about the ingredients they use - it's not like when we make our homemade DTs etc that we just throw any ingredient into the mix and hope for the best. We know our stuff.

    And no, they didn't send any coupons or anything. Oh well :)

    Sorry about the rambling :D
    ~ BIG *sexy* CURLS ~
    ~~~
    Conditioner/Co-wash/Leave-in: Garnier Fructis Nutri Repair/Organic Instinct
    Styler: Garnier Fructis 24-H
    ~~~


  • onethousandcurlsonethousandcurls Posts: 1,118Registered Users
    Huh. Well, the responses could have been worse. Or non-existent. But way to push them to answer you.

    You could just low-poo as needed, and not feel like you have to every week. I did that when I used Aussie Moist condish (also contains bis-amino-dimethicone) and the HE one (blue bottle).
    3b/c, CG 9/18/08
    Last process: 04/05/08 Big Chop: 08/08/09
    Currently: Herbal Essences Hello Hydration, Herbal Essences Set Me Up gel (summer only), Boots Curl Creme (winter only)
  • AlannahAngelAlannahAngel Posts: 529Registered Users
    Yes, you're right onethousandcurls. It could have been worse, it's just that a lot of the members here know more about ingredients and the effects of them than some companies. Not all, but some.

    Thanks for the suggestion btw =D I did find that the HEHH didn't built up at all in fact on my hair, but I've heard that it's good to be on the safe side and low-poo once a week. I might try out the suggestion. Thanx!
    x
    ~ BIG *sexy* CURLS ~
    ~~~
    Conditioner/Co-wash/Leave-in: Garnier Fructis Nutri Repair/Organic Instinct
    Styler: Garnier Fructis 24-H
    ~~~


  • curlygirl1995curlygirl1995 Posts: 48Registered Users
    I feel like an idiot, lol............But I emailed Clairol Herbal Essences asking about the silicones in the 'moisturising, hydrating' conditioners they have. Here is what I said:

    Hi Herbal Essences,
    I just wanted to email you about the ingredient in your conditioners called Bis-aminopropyl Dimethicone. Especially in Hello Hydration conditioner because I LOVE that conditioner. I have heard that non-water soluble silicones such as Bis-aminopropyl Dimethicone seal the hair with a film/barrier and block out any further moisture from being absorbed, which is crucial for us people with dry hair types. They also build up over time. Trust me I have done my research on this topic.

    I know my opinion probably won't have any effect on the way you formulate your products, but on behalf of the customers with dry and dehydrated hair, would you consider eliminating silicones from your conditioners? If someone's hair is truly moisturised, it wouldn't have an artificial barrier to seal/block out more beneficial moisture from it. Thanks

    AHHH!! lol, I feel stupid but I felt like I had to, I miss my HEHH condish and I don't understand how a product that is meant to be hydrating, blocks OUT the moisture from getting into the hair. I can only imagine how freaking amazing HEHH would be without the cones =o]

    Hey! I tried writing the same letter you did, only in there I put "most companies would say the Dimethicone would wash out, but.." And put the explanation of why it didnt and the effects. My response was:

    Thank you for contacting Herbal Essences.

    We appreciate you taking the time to tell us how you feel about Herbal Essences Hello Hydration Conditioner. Your letter will be shared with the brand managers, research scientists, quality control specialists, consumer representatives and the entire product team. We can assure you, they will take your comments seriously and include them with other consumer responses in evaluating the product.

    We thank you for being a loyal customer and appreciate you giving us the opportunity to assist you.


    The Herbal Essences Consumer Relations Team.
    014487400A/EEA




    :thumright:


    So all of you, write more letters maybe? It could work :)
  • curlywurlygurlycurlywurlygurly Posts: 1,180Registered Users
    oooh how exciting! where exactly did you send your letters?
    2 something Australian :toothy4:

    /home/leaving?target=http%3A%2F%2Fpublic.fotki.com%2Fcurlywurlygurly%2F" class="Popup
    pw:aussie

    Aiming to grow hair to waist from buzz cut - slowly but surely.
  • AlannahAngelAlannahAngel Posts: 529Registered Users
    curlygirl1995 - Thank you for spreading the word to them :) Hopefully we can get more curly girls to let these guys know about their opinions on the products too :) Btw, their answer to you seems a little vague....it's polite and all but I hope they are honestly taking our thoughts into account....

    curlywurlygurly - I just go to the Herbal Essences website and click "Contact Us". Then I just fill in the details and so on.

    Btw, I'm back on using HEHH. I need to use a low-poo which is kind of a hassle, but it works. It would still be awesome though if they considered some of the ingredients that they use in their products....It would do all of us CGs and strict CGS a huge favour....

    Thanks guys :) x
    ~ BIG *sexy* CURLS ~
    ~~~
    Conditioner/Co-wash/Leave-in: Garnier Fructis Nutri Repair/Organic Instinct
    Styler: Garnier Fructis 24-H
    ~~~


  • roxykittyroxykitty Posts: 3Registered Users
    I know this is 5 years later, but silicones also trap and keep moisture in that barrier, so they actually can help prevent hair from drying out. They don't work for everyone, however, just like the no-silicone route doesn't work for everyone.
    3C/3B hair, med porosity, High density+coarse/medium strands
    Hair likes protein :shock:
    Picture is week old W&G #lazy
    Cleanse Babassu Marshmallow Shampoo bar and ACV rinse
    LI Nature's Gate Aloe
    DC SM or DIY
    Seal EVOO w/ JBCO on ends
    Style Taliah Waajid curl cream, Ecostyler Argan Oil
    Transitioned 10 mo.
    Goal: THIGH LENGTH :money:

    event.png

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