so far i have emailed customer service so i will wait to hear what they say or call..
I always worry about the gel packs exploding. I think I'm going to make some flax seed or rice packs for mine. I'd hate to not notice it's popped, and try to use it. OUCH! Thanks for the idea sine.wave.
I make various types of heat packs (such as eye masks) by sewing fabric and filling with flax seeds. They heat up beautifully in the microwave, so if you can sew you could match the dimensions of the damaged heat packs and make your own. Hey, you might be able to put flax seeds in a ziplock bag (with a tiny air hole?) The oil in the flax seeds holds heat for a long time, better than rice which is also used for heat packs and relies on the moisture in rice grains.
I bursted the middle one too. I got a heat gel pack (for leg, arm, etc) from Walmart and it fit *almost* perfectly (perfect for a $1.50 investment). Now if the side ones burst, I'm gunna be in trouble.
It looks like you're new here. If you want to get involved, click one of these buttons!