CurlTalk

Hair Loss With WEN Haircare?

Hello CurlyGirls!



Recently (about a week ago) I ordered my first shipment of the WEN haircare line (Summer Honey Peach version). And I am IN LOVE with it, my hair is so soft and silky after I use it, reduced frizz AND curl definition :blob8:!

The only problem is, I have A LOT of shedding after I use it.

I want to be clear: I know all about the 75-100 strands of hair shedding a day, stress and hormones causing accelerated shedding, ETC. Make no mistake about it, I am 100% position WEN is causing this change. In fact to be sure I wet my hair in the shower and combed BEFORE applying WEN to make sure that the majority of shed hairs were gone and I still shed a ton more after applying the product. Twice.

I don't know what to do, I don't want to give up on an amazing product but I also don't want to lose my hair. Has anyone else experience this or have any insight on why this is happening?
Keratin Treated Curly-Springy 3-B -3C Hair.
Last Relaxer was August, 2011!
--
Majorly healthy hair since my BC 09/2012!
My hair goal is reached! Tresses I can maintain on my own!
«1

Comments

  • naturecatnaturecat Posts: 1,986Registered Users
    Oh boy have I ever lived this topic. I had tremendous hair loss after using this for awhile. I went online and then discovered message boards where many other women reported exactly the same thing. Same even made youtube videos about it. I was horrified and stopped using it. While it's true I had shedding going on from other things, too, I know that it improved after stopping WEN. For many curly girls, cones make the hair look good at first, but over time they prevent moisture from reaching the hair, drying it out. Also cones can build up. For me, the amodimethicone in the pomegranate (that was the flavor I used) built up, despite washing with a coco betaine shampoo. Others online mentioned thinking it was the menthol in the product causing the issue. In amy case, the rule of thumb is, if it's giving you problems, best to stop using the product. I tried persisting in using it for awhile (I felt like you, not wanting to give up on something that worked at first, and besides that was when I blow dried my hair straight all the time, and WEN helped). That was a mistake. The problem only grew worse with time.

    3A/f/i
    Super baby fine hair, low porosity
    Shampoos: SM Fruit Fusion (mostly), Avalon lemon (to clarify). Occasional aloe vera and glycerin to wash.
    Stylers: Intelligent Nutrients Perfect Hold Hairspray
    Treatments: Catnip tea, IA girl's PT, Fermented Rice Water, Catnip Tea, Amla tea, Irish Moss, SS PT
  • ReservechicReservechic Posts: 798Registered Users
    I own the WEN Cleansing Conditioner in Fig. There are several different ones, that do with different ingredient formulations. But, all of them from the original adult line contain menthol as well as a variety of essentials oils. And, of course they contain silicones in them. I personally don't feel that menthol is one of the best ingredients to put in any haircare product, because it can cause irritation. I also feel the same about all the essential oils he includes in his cleansing conditioners as well. There is no guarantee that essential oils are completely harmless to use, and that they do not have the ability to cause an allergic reaction or possibly other negative effects.

    I do not use the recommended amount of pumps, that is put on the gallon of cleansing conditioner that i own, i use my own tailored amount. And, that works just fine. Also, I have not experienced any problems with buildup due to it not being silicone free. Now, I do not use this product all the time. It is very pricey, which is why, I ownly shop for it in June, when the gallons ard offered on easy pay at QVC.

    Even though I use the product, i do feel that there are known irritants in the WEN cleansing conditioners that may be contributing to individuals experiencing more than normal hair loss than before they started using the product. With my hair, i have not experienced any excesive hairloss, when I do use the WEN Fig Cleansing conditioner. But, of course, anytime a product causes you to start losing large amounts of hair(of course more than is considered normal), then it is always best to discontinue using that product as soon as possible.
    Diagnosed with Scalp Eczema 6/2015
    (Don't hair type/loose curl pattern/fine texture/low density/high porosity

    Current Regimen (Ayurvedic Based):
    Cleansers- Bobeam Shampoo Bars
    Stylers-Rotate between Camille Rose Naturals Almond Jai Twisting Butter and Camille Rose Naturals Aloe Whipped Butter Gel

    I only wear my hair in wash n gos or buns. Also,
    I do not use conditioner on my hair on a weekly basis. And, my hair is A ok with that!
  • sixelamysixelamy Posts: 4,156Registered Users Curl Neophyte
    It could be your technique? I always shed more when I cowash, which is what WEN is. Did you cowash previous to trying this product? If yes and you didn't shed this much hair, then I would stop using it if you're as worried about it as you seem.
    2c-3a - med-coarse - normal-high porosity - high density
    :bunny:
    NP/LP: CJ Daily Fix, KMF Whenever / Giovanni TTTT
    RO/LI: Aussie Moist, CJ Argan & Olive Oil, Hask Keratin Protein
    DC/PROTEIN: KC Stellar Strands / CNPF
    STYLER: CJ Curl Queen
    COLOR: henna, amla & indigo
    :thumbdown:: glycerin in high/low dews, polyquat-10 & 11, parabens
  • The cUrLY MessThe cUrLY Mess Posts: 40Registered Users
    sixelamy wrote: »
    It could be your technique? I always shed more when I cowash, which is what WEN is. Did you cowash previous to trying this product? If yes and you didn't shed this much hair, then I would stop using it if you're as worried about it as you seem.

    Yes, I am a big fan of co-washing. In fact before WEN I was using the Shea Moisture line. I would clarify with the shampoo roughly every two weeks, and co-wash any other time with the conditioners.

    ---
    Thanks for the responses, unfortunately I will have to discontinue use of this product. I tried it one last time today, removing shed hairs first, then using WEN and the result is still the same.

    I've contacted the company in regards to this issue and conveniently they have not responded as timely as they usually do. As of right now I plan to contact the cosmetics department of the FDA as many other women have and add my complaint to theirs.

    Thanks again.
    Keratin Treated Curly-Springy 3-B -3C Hair.
    Last Relaxer was August, 2011!
    --
    Majorly healthy hair since my BC 09/2012!
    My hair goal is reached! Tresses I can maintain on my own!
  • geekrockgirl85geekrockgirl85 Posts: 170Registered Users
    I don't use this stuff anymore, but when I did, I noticed a TON of shedding as well. I lose a lot less now that I get more protein in my hair and use different, cg-friendly cowashes.
    2c. present color& past heat damage, fine, low-density, high porosity, happy with some protein. re-CG as of 5/2014. Wash:V05 PFS or KLS, RO: (trying to use up my stash; so it's always different!), LI: Cure Care, DT: SM Smooth & Repair Hair Masque, Style: Ecostyler Olive Oil / La Bella Lots of Curls gel
  • CGSince2002CGSince2002 Posts: 1,073Banned Users
    I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

    Reservechic:

    I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.
    Joined Curltalk 1st time in early '02 shortly after starting CG. I'm a non-practicing Cosmetologist.
    Hair: color-treated, mostly 3A.
    CO-wash: VO5 K&L
    RO: SpaHaus Salon w/OO, VO5 Shea Cashmere, W.R. Trop. Coconut, Daily Defense Moisturizing & others.
    LI: Beautiful Curls w/Shea Butter & C.O., Hollywood Beauty OO Creme, VO5 K&L, Aveda Be Curly Curl Enhancer.
    Gels: LAL Wet Look, ORS Lock & Twist.
    Oils: Jojoba, EVCO & Africa's Best Ultimate Herbal Oil

  • The cUrLY MessThe cUrLY Mess Posts: 40Registered Users
    I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

    Reservechic:

    I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.

    Do you know the name of the line, is it still WEN?

    For those still following this thread yesterday a representative called me in response to my email (finally) and asked me a bunch of questions in regards to the way I was using the product, how much of it and how often. When it was all said and done she swears that WEN has tested on millions and have never linked hair loss with their product.

    Which obviously, whether they choose to acknowledge it or not, there is CLEARLY a negative reaction in a percentage of women.
    Keratin Treated Curly-Springy 3-B -3C Hair.
    Last Relaxer was August, 2011!
    --
    Majorly healthy hair since my BC 09/2012!
    My hair goal is reached! Tresses I can maintain on my own!
  • Firefox7275Firefox7275 Posts: 3,750Registered Users
    Amodimethicone resists building up, it's likely any build up is due to another ingredient.

    Almost any ingredient in any product has the potential to cause an adverse reaction in a proportion of people. For example I note the second ingredient in Pomegranate WEN is aloe vera juice, but hypoallergenic standardised inner leaf is not specified. Certain common emollients are contraindicated in rosacea. In some WEN users the issue may be technique or simple coincidence (see thread on the co-washing board).

    Do also note that sulphate surfactants can cause hair loss in susceptible individuals. If switching to WEN caused reduced problems for some test subjects and increased problems for others, the net result will not be a link with increased shedding.
    2a-2c, medium texture, porous/ colour treated. Three years CG. Past bra strap length heading for waist.

    CO-wash: Inecto coconut/ Elvive Volume Collagen
    Treatments: Komaza Care Matani, coconut/ sweet almond/ fractionated coconut oils, Hairveda Sitrinillah
    Leave in: Fructis Sleek & Shine (old), Gliss Ultimate Volume, various Elvive
    Styler: Umberto Giannini jelly, Au Naturale styling gelee
    Flour sack towel, pixie diffuse or air dry.
    Experimenting with: benign neglect
  • CGSince2002CGSince2002 Posts: 1,073Banned Users
    I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

    Reservechic:

    I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.

    Do you know the name of the line, is it still WEN?

    For those still following this thread yesterday a representative called me in response to my email (finally) and asked me a bunch of questions in regards to the way I was using the product, how much of it and how often. When it was all said and done she swears that WEN has tested on millions and have never linked hair loss with their product.

    Which obviously, whether they choose to acknowledge it or not, there is CLEARLY a negative reaction in a percentage of women.

    Yes, of course it was Wen, Chaz Dean himself was there. I couldn't remember the names so I did a search, and here's a page that might help you: WEN by Chaz Dean Bamboo Green Tea Cleansing Conditioner

    As Firefox said, it may not be the product's fault but how each person's chemistry interacts with the ingredients. We all need to remember that our hair being porous can absorb minerals and metals from water, for example, that can be the real troublemakers, and these things can be accumulated at the follicle level. Some even come from inside our bodies, anyone who's heard of hair analysis for health purposes knows what I'm talking about. And while hair is composed of the same basic substances, there can be a wide variation from person to person as to the degree of each in its composition, depending on things like their heritage, diet, environment, what they put on or do to their hair. To expand on hair differences, while it's said that hair has 3 parts (cuticle, cortex & medulla), fine hair often lacks the medulla or innermost layer, so all hair is NOT alike. Therefore, it's not always fair to blame products when we're in the minority of negative reactions, it may be hard to take, but it's us, not "them".
    Joined Curltalk 1st time in early '02 shortly after starting CG. I'm a non-practicing Cosmetologist.
    Hair: color-treated, mostly 3A.
    CO-wash: VO5 K&L
    RO: SpaHaus Salon w/OO, VO5 Shea Cashmere, W.R. Trop. Coconut, Daily Defense Moisturizing & others.
    LI: Beautiful Curls w/Shea Butter & C.O., Hollywood Beauty OO Creme, VO5 K&L, Aveda Be Curly Curl Enhancer.
    Gels: LAL Wet Look, ORS Lock & Twist.
    Oils: Jojoba, EVCO & Africa's Best Ultimate Herbal Oil

  • CGSince2002CGSince2002 Posts: 1,073Banned Users
    Upon further thought, I seemed to remember it was really the Wen for kids, it comes in 3 different scents.
    Joined Curltalk 1st time in early '02 shortly after starting CG. I'm a non-practicing Cosmetologist.
    Hair: color-treated, mostly 3A.
    CO-wash: VO5 K&L
    RO: SpaHaus Salon w/OO, VO5 Shea Cashmere, W.R. Trop. Coconut, Daily Defense Moisturizing & others.
    LI: Beautiful Curls w/Shea Butter & C.O., Hollywood Beauty OO Creme, VO5 K&L, Aveda Be Curly Curl Enhancer.
    Gels: LAL Wet Look, ORS Lock & Twist.
    Oils: Jojoba, EVCO & Africa's Best Ultimate Herbal Oil

  • ReservechicReservechic Posts: 798Registered Users
    I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

    Reservechic:

    I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.

    Yes, it is the kids line. The cleansing conditioners within the kids line are supposed to be more gentler and yes, they are methol free. Even adults can use it too. I may try one of the kids cleansing conditioners in the future, just to see how it works (in comparison to the WEN cleansing conditioner in Fig, that I currently own).I only buy anything from WEN, when it is offered on easy pay on QVC. As, i have put myself on a budget. I just got health insurance once again, that i am having to pay for. Also, i have to deal with some health issues that require ongoing treatment, and my insurance hardly pays out anything for my doctor visits. So, i have to deal with that as well. Which is why, nowadays i mainly buy hair products when they are on sale or if I have coupons or discount codes to use towards buying them.
    Diagnosed with Scalp Eczema 6/2015
    (Don't hair type/loose curl pattern/fine texture/low density/high porosity

    Current Regimen (Ayurvedic Based):
    Cleansers- Bobeam Shampoo Bars
    Stylers-Rotate between Camille Rose Naturals Almond Jai Twisting Butter and Camille Rose Naturals Aloe Whipped Butter Gel

    I only wear my hair in wash n gos or buns. Also,
    I do not use conditioner on my hair on a weekly basis. And, my hair is A ok with that!
  • The cUrLY MessThe cUrLY Mess Posts: 40Registered Users
    I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

    Reservechic:

    I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.

    Do you know the name of the line, is it still WEN?

    For those still following this thread yesterday a representative called me in response to my email (finally) and asked me a bunch of questions in regards to the way I was using the product, how much of it and how often. When it was all said and done she swears that WEN has tested on millions and have never linked hair loss with their product.

    Which obviously, whether they choose to acknowledge it or not, there is CLEARLY a negative reaction in a percentage of women.

    Yes, of course it was Wen, Chaz Dean himself was there. I couldn't remember the names so I did a search, and here's a page that might help you: WEN by Chaz Dean Bamboo Green Tea Cleansing Conditioner

    As Firefox said, it may not be the product's fault but how each person's chemistry interacts with the ingredients. We all need to remember that our hair being porous can absorb minerals and metals from water, for example, that can be the real troublemakers, and these things can be accumulated at the follicle level. Some even come from inside our bodies, anyone who's heard of hair analysis for health purposes knows what I'm talking about. And while hair is composed of the same basic substances, there can be a wide variation from person to person as to the degree of each in its composition, depending on things like their heritage, diet, environment, what they put on or do to their hair. To expand on hair differences, while it's said that hair has 3 parts (cuticle, cortex & medulla), fine hair often lacks the medulla or innermost layer, so all hair is NOT alike. Therefore, it's not always fair to blame products when we're in the minority of negative reactions, it may be hard to take, but it's us, not "them".
    I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

    Reservechic:

    I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.

    Yes, it is the kids line. The cleansing conditioners within the kids line are supposed to be more gentler and yes, they are methol free. Even adults can use it too. I may try one of the kids cleansing conditioners in the future, just to see how it works (in comparison to the WEN cleansing conditioner in Fig, that I currently own).I only buy anything from WEN, when it is offered on easy pay on QVC. As, i have put myself on a budget. I just got health insurance once again, that i am having to pay for. Also, i have to deal with some health issues that require ongoing treatment, and my insurance hardly pays out anything for my doctor visits. So, i have to deal with that as well. Which is why, nowadays i mainly buy hair products when they are on sale or if I have coupons or discount codes to use towards buying them.

    Thank you for that information, I will be contacting WEN tomorrow and seeing if I can't get my current product swapped for a trial of the children's version.

    Yes, I acknowledge that everyone is different, and any one person can have a bad reaction to any one ingredient in any product. But on the other hand I feel that there should at least be a warning on the labels, as the commercials I've always seen say that it's safe for all types of hair, especially natural, colored, ETC.

    At first they may not have known, but now that they do it's their responsibility to warn people. I was fortunate enough to know my hair to a T and realize that something was wrong... imagine the women struggling and doesn't know her hair as much and thinks that she's found her miracle cure only to one day find a bald spot, it has happened to many women with this product I read.

    UPDATE - For those who care to know;
    It has been 2-3 or so days since I've used WEN and my hair is still shedding excessively whenever it gets wet. I went to my hairdresser who confirmed that many of his clients report negative effects with WEN, especially clients with keratin treated hair. I've made an appointment to get my hair properly clarified to make sure all the product is gone, and then deep condition to help the damage and breakage.
    Keratin Treated Curly-Springy 3-B -3C Hair.
    Last Relaxer was August, 2011!
    --
    Majorly healthy hair since my BC 09/2012!
    My hair goal is reached! Tresses I can maintain on my own!
  • Firefox7275Firefox7275 Posts: 3,750Registered Users
    Suitable for all types of (dead) hair is NOT the same as suitable for all types of (living) skin. If you place such a warning on one cosmetic product then it needs to be on all cosmetic products.

    Also shedding at the roots is not the same as breakage on the lengths. Which is the stylist you have spoken to referring to?
    2a-2c, medium texture, porous/ colour treated. Three years CG. Past bra strap length heading for waist.

    CO-wash: Inecto coconut/ Elvive Volume Collagen
    Treatments: Komaza Care Matani, coconut/ sweet almond/ fractionated coconut oils, Hairveda Sitrinillah
    Leave in: Fructis Sleek & Shine (old), Gliss Ultimate Volume, various Elvive
    Styler: Umberto Giannini jelly, Au Naturale styling gelee
    Flour sack towel, pixie diffuse or air dry.
    Experimenting with: benign neglect
  • The cUrLY MessThe cUrLY Mess Posts: 40Registered Users
    Suitable for all types of (dead) hair is NOT the same as suitable for all types of (living) skin. If you place such a warning on one cosmetic product then it needs to be on all cosmetic products.

    Also shedding at the roots is not the same as breakage on the lengths. Which is the stylist you have spoken to referring to?

    This is actually a good point, I have to admit. Many people won't think about the difference, me knowing as much as I do about hair did not. And there are many others who know less who DEFINITELY won't think about it. With all the selling that infomercials do, I still can't help but fill I was fed, in a sense, a lie.

    And yes, I've experience both shedding and breakage, shedding more so but definitely more breakage than I've typically been prone to.
    Keratin Treated Curly-Springy 3-B -3C Hair.
    Last Relaxer was August, 2011!
    --
    Majorly healthy hair since my BC 09/2012!
    My hair goal is reached! Tresses I can maintain on my own!
  • ReservechicReservechic Posts: 798Registered Users

    Do you know the name of the line, is it still WEN?

    For those still following this thread yesterday a representative called me in response to my email (finally) and asked me a bunch of questions in regards to the way I was using the product, how much of it and how often. When it was all said and done she swears that WEN has tested on millions and have never linked hair loss with their product.

    Which obviously, whether they choose to acknowledge it or not, there is CLEARLY a negative reaction in a percentage of women.

    Yes, of course it was Wen, Chaz Dean himself was there. I couldn't remember the names so I did a search, and here's a page that might help you: WEN by Chaz Dean Bamboo Green Tea Cleansing Conditioner

    As Firefox said, it may not be the product's fault but how each person's chemistry interacts with the ingredients. We all need to remember that our hair being porous can absorb minerals and metals from water, for example, that can be the real troublemakers, and these things can be accumulated at the follicle level. Some even come from inside our bodies, anyone who's heard of hair analysis for health purposes knows what I'm talking about. And while hair is composed of the same basic substances, there can be a wide variation from person to person as to the degree of each in its composition, depending on things like their heritage, diet, environment, what they put on or do to their hair. To expand on hair differences, while it's said that hair has 3 parts (cuticle, cortex & medulla), fine hair often lacks the medulla or innermost layer, so all hair is NOT alike. Therefore, it's not always fair to blame products when we're in the minority of negative reactions, it may be hard to take, but it's us, not "them".
    I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

    Reservechic:

    I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.

    Yes, it is the kids line. The cleansing conditioners within the kids line are supposed to be more gentler and yes, they are methol free. Even adults can use it too. I may try one of the kids cleansing conditioners in the future, just to see how it works (in comparison to the WEN cleansing conditioner in Fig, that I currently own).I only buy anything from WEN, when it is offered on easy pay on QVC. As, i have put myself on a budget. I just got health insurance once again, that i am having to pay for. Also, i have to deal with some health issues that require ongoing treatment, and my insurance hardly pays out anything for my doctor visits. So, i have to deal with that as well. Which is why, nowadays i mainly buy hair products when they are on sale or if I have coupons or discount codes to use towards buying them.

    Thank you for that information, I will be contacting WEN tomorrow and seeing if I can't get my current product swapped for a trial of the children's version.

    Yes, I acknowledge that everyone is different, and any one person can have a bad reaction to any one ingredient in any product. But on the other hand I feel that there should at least be a warning on the labels, as the commercials I've always seen say that it's safe for all types of hair, especially natural, colored, ETC.

    At first they may not have known, but now that they do it's their responsibility to warn people. I was fortunate enough to know my hair to a T and realize that something was wrong... imagine the women struggling and doesn't know her hair as much and thinks that she's found her miracle cure only to one day find a bald spot, it has happened to many women with this product I read.

    UPDATE - For those who care to know;
    It has been 2-3 or so days since I've used WEN and my hair is still shedding excessively whenever it gets wet. I went to my hairdresser who confirmed that many of his clients report negative effects with WEN, especially clients with keratin treated hair. I've made an appointment to get my hair properly clarified to make sure all the product is gone, and then deep condition to help the damage and breakage.

    I am truly sorry that you experienced such results from using WEN. Even though i have only received positive results, from using WEN's cleansing conditioner in my hair, i have read countless reviews online from people who have experienced excessive hairloss after trying WEN cleansing conditioners. I also watched YT videos of some individuals having the same thing happen to them. Plus, I have read where numerous individuals have made complaints, but until those complaints are largely investigated, then WEN products will continue to remain the same. The best thing to do is to always stop immediate use of any product that causes such effects. As, i would never want for you to endure more hairloss, as a result of continued use.

    I hope that things get better with your hair. Also, i certainly hope that all goes well with your upcoming hair appointment too.
    Diagnosed with Scalp Eczema 6/2015
    (Don't hair type/loose curl pattern/fine texture/low density/high porosity

    Current Regimen (Ayurvedic Based):
    Cleansers- Bobeam Shampoo Bars
    Stylers-Rotate between Camille Rose Naturals Almond Jai Twisting Butter and Camille Rose Naturals Aloe Whipped Butter Gel

    I only wear my hair in wash n gos or buns. Also,
    I do not use conditioner on my hair on a weekly basis. And, my hair is A ok with that!
  • The cUrLY MessThe cUrLY Mess Posts: 40Registered Users
    I am truly sorry that you experienced such results from using WEN. Even though i have only received positive results, from using WEN's cleansing conditioner in my hair, i have read countless reviews online from people who have experienced excessive hairloss after trying WEN cleansing conditioners. I also watched YT videos of some individuals having the same thing happen to them. Plus, I have read where numerous individuals have made complaints, but until those complaints are largely investigated, then WEN products will continue to remain the same. The best thing to do is to always stop immediate use of any product that causes such effects. As, i would never want for you to endure more hairloss, as a result of continued use.

    I hope that things get better with your hair. Also, i certainly hope that all goes well with your upcoming hair appointment too.

    Thank you very much for the well wish! I'll post back in a day or so with the results of my appointment. Hopefully because my hair is fine but dense that there won't be any noticeable effects of the shedding, I'll just have to trim the worst of the breakage away which I hope isn't much, as I am trying to grow my hair to MB length.
    Keratin Treated Curly-Springy 3-B -3C Hair.
    Last Relaxer was August, 2011!
    --
    Majorly healthy hair since my BC 09/2012!
    My hair goal is reached! Tresses I can maintain on my own!
  • CGSince2002CGSince2002 Posts: 1,073Banned Users
    It takes time for most companies to decide to reformulate a product, but I'm sure they created the kids' line because of all the complaints they received and maybe they'll modify the others or something. I'm sorry too you're going through this and I hope they will grant you an exchange.

    But I feel that if you were fed a lie it was about those horrid keratin treatments that apparently ruined your hair and left it vulnerable to this type of reaction. All the horror stories I've read about them, and other "modern" straightening systems make me cringe, and I studied Cosmetology so "technically" I should be open to stuff like that. But I'm not, not because I prefer to wear my hair "as is" most of the time, but because I've always been concerned about respecting the integrity of the hair.
    Joined Curltalk 1st time in early '02 shortly after starting CG. I'm a non-practicing Cosmetologist.
    Hair: color-treated, mostly 3A.
    CO-wash: VO5 K&L
    RO: SpaHaus Salon w/OO, VO5 Shea Cashmere, W.R. Trop. Coconut, Daily Defense Moisturizing & others.
    LI: Beautiful Curls w/Shea Butter & C.O., Hollywood Beauty OO Creme, VO5 K&L, Aveda Be Curly Curl Enhancer.
    Gels: LAL Wet Look, ORS Lock & Twist.
    Oils: Jojoba, EVCO & Africa's Best Ultimate Herbal Oil

  • The cUrLY MessThe cUrLY Mess Posts: 40Registered Users
    It takes time for most companies to decide to reformulate a product, but I'm sure they created the kids' line because of all the complaints they received and maybe they'll modify the others or something. I'm sorry too you're going through this and I hope they will grant you an exchange.

    But I feel that if you were fed a lie it was about those horrid keratin treatments that apparently ruined your hair and left it vulnerable to this type of reaction. All the horror stories I've read about them, and other "modern" straightening systems make me cringe, and I studied Cosmetology so "technically" I should be open to stuff like that. But I'm not, not because I prefer to wear my hair "as is" most of the time, but because I've always been concerned about respecting the integrity of the hair.

    I would agree with this statement if it wasn't for the fact that many women experienced these effect from WEN without any keratin or other treatments. I don't believe keratin is to blame as I have been safely receiving them for the last year with no negative side effects what so ever, and I've used many products on keratin treated hair. I do understand what you mean though, as I've researched keratin as well and I've seen many stories of disappointment.
    Keratin Treated Curly-Springy 3-B -3C Hair.
    Last Relaxer was August, 2011!
    --
    Majorly healthy hair since my BC 09/2012!
    My hair goal is reached! Tresses I can maintain on my own!
  • CGSince2002CGSince2002 Posts: 1,073Banned Users
    It takes time for most companies to decide to reformulate a product, but I'm sure they created the kids' line because of all the complaints they received and maybe they'll modify the others or something. I'm sorry too you're going through this and I hope they will grant you an exchange.

    But I feel that if you were fed a lie it was about those horrid keratin treatments that apparently ruined your hair and left it vulnerable to this type of reaction. All the horror stories I've read about them, and other "modern" straightening systems make me cringe, and I studied Cosmetology so "technically" I should be open to stuff like that. But I'm not, not because I prefer to wear my hair "as is" most of the time, but because I've always been concerned about respecting the integrity of the hair.

    I would agree with this statement if it wasn't for the fact that many women experienced these effect from WEN without any keratin or other treatments. I don't believe keratin is to blame as I have been safely receiving them for the last year with no negative side effects what so ever, and I've used many products on keratin treated hair. I do understand what you mean though, as I've researched keratin as well and I've seen many stories of disappointment.

    It's ok if you don't agree but it's my understanding that the effect of the treatments wears off with time so the process has to be repeated not only in the new growth but also along the already treated hair so I'm sure you can see where I'm going with that... Even flat ironing the hair can seem fine until a certain point... the point of no return!
    Joined Curltalk 1st time in early '02 shortly after starting CG. I'm a non-practicing Cosmetologist.
    Hair: color-treated, mostly 3A.
    CO-wash: VO5 K&L
    RO: SpaHaus Salon w/OO, VO5 Shea Cashmere, W.R. Trop. Coconut, Daily Defense Moisturizing & others.
    LI: Beautiful Curls w/Shea Butter & C.O., Hollywood Beauty OO Creme, VO5 K&L, Aveda Be Curly Curl Enhancer.
    Gels: LAL Wet Look, ORS Lock & Twist.
    Oils: Jojoba, EVCO & Africa's Best Ultimate Herbal Oil

  • naturecatnaturecat Posts: 1,986Registered Users
    Though this is only anecdotal, some of the people posting about hair loss with WEN mentioned having virgin hair, not chemically processed at all, no coloring or dyes, etc. When they switched products the problem went away and their hair eventually grew back. There must be sensitivity to the ingredients. I'd suspect that whatever ingredient it is, must be something not often used in other hair care products. Which makes me suspect the menthol, for one. Could be a bunch of other things. The only thing I can say for sure, is that my hair loss was quite severe with WEN. Usually my hairdresser could hide my hair loss when she cut my hair…. but there grew a point where she couldn't, and it looked thin even with her being the miracle worker that she is. It was definitely at its worst using WEN. When I switched hair products (to b.s. and acv) she said my hair looked thicker. And now not straightening my hair any longer and being CG, it looks even thicker now. :)

    3A/f/i
    Super baby fine hair, low porosity
    Shampoos: SM Fruit Fusion (mostly), Avalon lemon (to clarify). Occasional aloe vera and glycerin to wash.
    Stylers: Intelligent Nutrients Perfect Hold Hairspray
    Treatments: Catnip tea, IA girl's PT, Fermented Rice Water, Catnip Tea, Amla tea, Irish Moss, SS PT
  • CGSince2002CGSince2002 Posts: 1,073Banned Users
    naturecat wrote: »
    Though this is only anecdotal, some of the people posting about hair loss with WEN mentioned having virgin hair, not chemically processed at all, no coloring or dyes, etc. When they switched products the problem went away and their hair eventually grew back. There must be sensitivity to the ingredients. I'd suspect that whatever ingredient it is, must be something not often used in other hair care products. Which makes me suspect the menthol, for one. Could be a bunch of other things. The only thing I can say for sure, is that my hair loss was quite severe with WEN. Usually my hairdresser could hide my hair loss when she cut my hair…. but there grew a point where she couldn't, and it looked thin even with her being the miracle worker that she is. It was definitely at its worst using WEN. When I switched hair products (to b.s. and acv) she said my hair looked thicker. And now not straightening my hair any longer and being CG, it looks even thicker now. :)

    Thanks for the input, I was not aware of that. Then, I stand corrected, it must be that there is an ingredient or combination of ingredients that are causing this on certain people.

    The truth is, as most of us already know, that there is no "perfect" product that's going to be right for everybody. The shame here is that hair loss is no small thing, plus
    Wen is pretty pricey so I definitely understand that no one expects something like that to happen.
    Joined Curltalk 1st time in early '02 shortly after starting CG. I'm a non-practicing Cosmetologist.
    Hair: color-treated, mostly 3A.
    CO-wash: VO5 K&L
    RO: SpaHaus Salon w/OO, VO5 Shea Cashmere, W.R. Trop. Coconut, Daily Defense Moisturizing & others.
    LI: Beautiful Curls w/Shea Butter & C.O., Hollywood Beauty OO Creme, VO5 K&L, Aveda Be Curly Curl Enhancer.
    Gels: LAL Wet Look, ORS Lock & Twist.
    Oils: Jojoba, EVCO & Africa's Best Ultimate Herbal Oil

  • Firefox7275Firefox7275 Posts: 3,750Registered Users
    naturecat wrote: »
    Though this is only anecdotal, some of the people posting about hair loss with WEN mentioned having virgin hair, not chemically processed at all, no coloring or dyes, etc. When they switched products the problem went away and their hair eventually grew back. There must be sensitivity to the ingredients. I'd suspect that whatever ingredient it is, must be something not often used in other hair care products. Which makes me suspect the menthol, for one. Could be a bunch of other things. The only thing I can say for sure, is that my hair loss was quite severe with WEN. Usually my hairdresser could hide my hair loss when she cut my hair…. but there grew a point where she couldn't, and it looked thin even with her being the miracle worker that she is. It was definitely at its worst using WEN. When I switched hair products (to b.s. and acv) she said my hair looked thicker. And now not straightening my hair any longer and being CG, it looks even thicker now. :)

    I am not in any way disputing individual experiences but .... don't forget when you switch to a new product you don't just ADD the new ingredients you also SUBTRACT the old ingredients. This in itself can affect scalp health and thus shed rates.

    Alkaline agents like baking soda destroy the natural skin flora, good and bad guys, and may also saponify sebum. Certainly seborrhoeic dermatitis (malassezia yeast, feeds on fatty acids in sebum) is linked with hair loss, and some sufferers find co-washing unhelpful yet harsh anionics helpful in controlling their condition.

    An example of the addition/ suibtraction issue ...
    For several years I had a large patch of atopic eczema on my elbow, which I thought was worsened/ triggered by the air conditioning at my workplace. Then I started intensive use of unrefined shea butter and the results were nothing short of miraculous: better than my strong prescription corticosteroid cream. I did some research into the healing fraction and fatty acid composition.

    Then I got lazy about using the shea butter, eczema returned with avengeance, discovered the CG method and switched to co-washing. The patch healed within a week never to return. Turns out SLES shampoo bubbles running down my arm was my trigger, of course I was washing my hair before work most days. It seems likely the water resistant shea butter had largely been acting as an effective barrier not some magical healing substance!! Needless to say I now use it as a barrier 'cream' when dying my hair and have switched my mother (SD/ atopic) to sulphate free.
    2a-2c, medium texture, porous/ colour treated. Three years CG. Past bra strap length heading for waist.

    CO-wash: Inecto coconut/ Elvive Volume Collagen
    Treatments: Komaza Care Matani, coconut/ sweet almond/ fractionated coconut oils, Hairveda Sitrinillah
    Leave in: Fructis Sleek & Shine (old), Gliss Ultimate Volume, various Elvive
    Styler: Umberto Giannini jelly, Au Naturale styling gelee
    Flour sack towel, pixie diffuse or air dry.
    Experimenting with: benign neglect
  • The cUrLY MessThe cUrLY Mess Posts: 40Registered Users
    naturecat wrote: »
    Though this is only anecdotal, some of the people posting about hair loss with WEN mentioned having virgin hair, not chemically processed at all, no coloring or dyes, etc. When they switched products the problem went away and their hair eventually grew back. There must be sensitivity to the ingredients. I'd suspect that whatever ingredient it is, must be something not often used in other hair care products. Which makes me suspect the menthol, for one. Could be a bunch of other things. The only thing I can say for sure, is that my hair loss was quite severe with WEN. Usually my hairdresser could hide my hair loss when she cut my hair…. but there grew a point where she couldn't, and it looked thin even with her being the miracle worker that she is. It was definitely at its worst using WEN. When I switched hair products (to b.s. and acv) she said my hair looked thicker. And now not straightening my hair any longer and being CG, it looks even thicker now. :)

    Yes, this would be my point exactly. As I mentioned, many women who have reported hair loss did indeed have virgin hair.
    --
    I have heard of the over-protein thing with keratin and I'll be consulting my stylist about where is a good place to stop receiving them on my previously treated hair and only on new growth.
    Keratin Treated Curly-Springy 3-B -3C Hair.
    Last Relaxer was August, 2011!
    --
    Majorly healthy hair since my BC 09/2012!
    My hair goal is reached! Tresses I can maintain on my own!
  • ReservechicReservechic Posts: 798Registered Users
    naturecat wrote: »
    Though this is only anecdotal, some of the people posting about hair loss with WEN mentioned having virgin hair, not chemically processed at all, no coloring or dyes, etc. When they switched products the problem went away and their hair eventually grew back. There must be sensitivity to the ingredients. I'd suspect that whatever ingredient it is, must be something not often used in other hair care products. Which makes me suspect the menthol, for one. Could be a bunch of other things. The only thing I can say for sure, is that my hair loss was quite severe with WEN. Usually my hairdresser could hide my hair loss when she cut my hair…. but there grew a point where she couldn't, and it looked thin even with her being the miracle worker that she is. It was definitely at its worst using WEN. When I switched hair products (to b.s. and acv) she said my hair looked thicker. And now not straightening my hair any longer and being CG, it looks even thicker now. :)

    I am truly sorry that you ended up enduring such. As, experiencing that level of hairloss definitely isn't normal. Thank goodness things started to get better after you switched products, and stopped using WEN. Even though the product works fine for me, i truly sympathize with each and every individual that has experienced excesive hairloss due to WEN.
    Diagnosed with Scalp Eczema 6/2015
    (Don't hair type/loose curl pattern/fine texture/low density/high porosity

    Current Regimen (Ayurvedic Based):
    Cleansers- Bobeam Shampoo Bars
    Stylers-Rotate between Camille Rose Naturals Almond Jai Twisting Butter and Camille Rose Naturals Aloe Whipped Butter Gel

    I only wear my hair in wash n gos or buns. Also,
    I do not use conditioner on my hair on a weekly basis. And, my hair is A ok with that!
  • The cUrLY MessThe cUrLY Mess Posts: 40Registered Users
    Has anyone who has experience hair loss from using WEN continued to lose hair for 3-4 days after stopping?

    I co-washed my hair with Aussie 3-Minute Miracle this morning in hopes of imparting some moisture as a new characteristic has popped up; a streaky/stripped/dry feeling! I combed as I usually do and my shedding is only slightly better.

    And if so is there anything in particular you did to stop it? I haven't been able to make my appointment or even purchase a clarifier as I am low on cash right now.
    Keratin Treated Curly-Springy 3-B -3C Hair.
    Last Relaxer was August, 2011!
    --
    Majorly healthy hair since my BC 09/2012!
    My hair goal is reached! Tresses I can maintain on my own!
  • ZeldahimeZeldahime Posts: 223Registered Users
    Has anyone who has experience hair loss from using WEN continued to lose hair for 3-4 days after stopping?

    I co-washed my hair with Aussie 3-Minute Miracle this morning in hopes of imparting some moisture as a new characteristic has popped up; a streaky/stripped/dry feeling! I combed as I usually do and my shedding is only slightly better.

    And if so is there anything in particular you did to stop it? I haven't been able to make my appointment or even purchase a clarifier as I am low on cash right now
    .

    I'm not trying to be a downer here, but I think you are being impatient. Now, I know you are not me, but when I have a reaction to a product (and there have been *lots*) it can sometimes take *months* for my skin to calm down. Average is 2 to 3 months for me.

    As far as hair goes, I was having problems with the nape area tangling bad on me. I'd detangle it and seconds later it was tangled again. I started using different products and while there was improvement from the first use, it took about 6 weeks before I really noticed that the hair back there finally calmed down, would detangle easily and stay untangled.

    While I do think that my body does take longer than normal to get over things, I still say give it at least a month to really see an effectual change.
    Very fine, high porosity, currently dyed and growing out the relaxed portions. I'm pretty sure my hair's 3b something IIRC. We will be finding out for sure as time goes by.
  • The cUrLY MessThe cUrLY Mess Posts: 40Registered Users
    Zeldahime wrote: »
    Has anyone who has experience hair loss from using WEN continued to lose hair for 3-4 days after stopping?

    I co-washed my hair with Aussie 3-Minute Miracle this morning in hopes of imparting some moisture as a new characteristic has popped up; a streaky/stripped/dry feeling! I combed as I usually do and my shedding is only slightly better.

    And if so is there anything in particular you did to stop it? I haven't been able to make my appointment or even purchase a clarifier as I am low on cash right now
    .

    I'm not trying to be a downer here, but I think you are being impatient. Now, I know you are not me, but when I have a reaction to a product (and there have been *lots*) it can sometimes take *months* for my skin to calm down. Average is 2 to 3 months for me.

    As far as hair goes, I was having problems with the nape area tangling bad on me. I'd detangle it and seconds later it was tangled again. I started using different products and while there was improvement from the first use, it took about 6 weeks before I really noticed that the hair back there finally calmed down, would detangle easily and stay untangled.

    While I do think that my body does take longer than normal to get over things, I still say give it at least a month to really see an effectual change.

    I wouldn't say impatient, as I find that a rude assumption... you have to think, you have no idea whether or not I have experienced something like this before, or how quickly or slowly I tend to heal, my current frame of mind, ETC. Impatience has little to do with it, @ this point I am somewhat panicked and thoroughly exploring my options. :sad:

    For one, I actually have never had an allergic reaction on my scalp, period. So I have no idea how long is a reasonable amount of time, all I know for a fact is I am loosing clumps of hair by the day and in a months time I will have bald spots or extreme thinning at the LEAST for sure, no matter how dense my hair is. I actually would have expected a few days after discontinuing a product for the irritation to stop, a week at most. I'm just trying to gather a little database, so to speak, as something to gauge my continuing damage by. Especially if there's a possibility there is something someone has used that stopped their damage.

    --
    In terms of your damage, do you remember what product you used that helped the tangling at your nape?
    Keratin Treated Curly-Springy 3-B -3C Hair.
    Last Relaxer was August, 2011!
    --
    Majorly healthy hair since my BC 09/2012!
    My hair goal is reached! Tresses I can maintain on my own!
  • Firefox7275Firefox7275 Posts: 3,750Registered Users
    I think the problem here is nobody knows *why* you are shedding additional hair: whether the hair is going straight from growth phase to shed or through the normal dormant phase, what is going on at the follicular level, what the diagnosis is (seborrhoeic, allergic contact, irritant contact dermatitis, etc). We don't even know for certain if haircare is the culprit or if this is a coincidence, that is merely your working theory.

    If you *may* have some form of dermatitis the best thing you can do for yourself is modify your lifestyle (especially diet) to make it as anti inflammatory and nutrient dense as possible. This can help calm inappropriate immune responses, speed healing, balance hormones. Panicking/ stress/ anxiety is a pro-inflammatory state.
    2a-2c, medium texture, porous/ colour treated. Three years CG. Past bra strap length heading for waist.

    CO-wash: Inecto coconut/ Elvive Volume Collagen
    Treatments: Komaza Care Matani, coconut/ sweet almond/ fractionated coconut oils, Hairveda Sitrinillah
    Leave in: Fructis Sleek & Shine (old), Gliss Ultimate Volume, various Elvive
    Styler: Umberto Giannini jelly, Au Naturale styling gelee
    Flour sack towel, pixie diffuse or air dry.
    Experimenting with: benign neglect
  • ZeldahimeZeldahime Posts: 223Registered Users
    I wouldn't say impatient, as I find that a rude assumption... you have to think, you have no idea whether or not I have experienced something like this before, or how quickly or slowly I tend to heal, my current frame of mind, ETC. Impatience has little to do with it, @ this point I am somewhat panicked and thoroughly exploring my options. :sad:

    For one, I actually have never had an allergic reaction on my scalp, period. So I have no idea how long is a reasonable amount of time, all I know for a fact is I am loosing clumps of hair by the day and in a months time I will have bald spots or extreme thinning at the LEAST for sure, no matter how dense my hair is. I actually would have expected a few days after discontinuing a product for the irritation to stop, a week at most. I'm just trying to gather a little database, so to speak, as something to gauge my continuing damage by. Especially if there's a possibility there is something someone has used that stopped their damage.

    --
    In terms of your damage, do you remember what product you used that helped the tangling at your nape?


    I do understand and sympathise with your situation. I have permanent hair loss on the right side of my head from complications (infections) resulting from using products that I was allergic to. I agree with Firefox that panicking isn't going to help much. At this point, all I see helping is time along with the suggestions Firefox made.

    As for the tangling issue, yes I do remember b/c I still use it: Shea Moisture Raw Shea Butter Restorative Conditioner. I always figured before trying it that this product would be too heavy for my hair. (Too many oils/butters and not enough conditioners) I was wrong. I always knew I had high porosity hair, but it seems it's still even more porous that I had initially thought.
    Very fine, high porosity, currently dyed and growing out the relaxed portions. I'm pretty sure my hair's 3b something IIRC. We will be finding out for sure as time goes by.
  • naturecatnaturecat Posts: 1,986Registered Users
    Has anyone who has experience hair loss from using WEN continued to lose hair for 3-4 days after stopping?

    I co-washed my hair with Aussie 3-Minute Miracle this morning in hopes of imparting some moisture as a new characteristic has popped up; a streaky/stripped/dry feeling! I combed as I usually do and my shedding is only slightly better.

    And if so is there anything in particular you did to stop it? I haven't been able to make my appointment or even purchase a clarifier as I am low on cash right now.

    Hopefully this will make you feel better…. back when I frequented boards that posted about this problem (in response to my own problems with WEN), it typically took few months for the hair to grow back. After hair falls, it takes a month for it to noticeably thicken (that's the length when short hairs become noticeable usually). And the scalp has to calm down too. So I would think that only a few days later, it's normal to still have symptoms, if they are indeed stemming from WEN. Is there anything in the past you've found to soothe your scalp (that you know your scalp reacts well to it)? When your scalp has calmed down a bit maybe consider doing a scalp treatment and/or scalp exfoliating scrub. Personally I found aloe vera straight from the plant to feel amazing. Also my own homemade sea kelp bioferment and homemade rosemary tea were soothing on my scalp. But if you haven't tried these before it may be wise to hold off trying something new. Turmeric is noted to be helpful but I've only tried eating it, not wearing it. Oh actually, I did use it for a face mask and it is very anti inflammatory. Some people use sugar for scalp exfoliation but I've not tried that before.

    Also, I have additional experience having my scalp be irritated by something they use in my town's water. Others with the same problem took months or even a full year for their hair to regrow. So you're in the normal range, and it takes time, but most people with this problem seemed to report everything growing back. :)

    3A/f/i
    Super baby fine hair, low porosity
    Shampoos: SM Fruit Fusion (mostly), Avalon lemon (to clarify). Occasional aloe vera and glycerin to wash.
    Stylers: Intelligent Nutrients Perfect Hold Hairspray
    Treatments: Catnip tea, IA girl's PT, Fermented Rice Water, Catnip Tea, Amla tea, Irish Moss, SS PT
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