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Rave for Vidal Sassoon Customer Service!

BrioBrio Posts: 1,432Registered Users
About 6 months to a year ago, I purchased from Target a VS blow dryer with diffuser attachment. I think several of you on the BB have this model. It's matte black with Tourmaline, ionic, and ceramic.

Anyway, occasionally, when the dryer heats up, I have had the diffuser fall off and not only hit my head, but go plunging to the hard tile floor. After a few falls too many, one of the fingers finally broke and two more are about to break.

I emailed today their customer service and explained what happened. With no questions asked or even proof of purchase required, I was told they would mail me a new one! I am impressed.

While I haven't gotten the replacement diffuser yet, I am told it will be put in the mail tomorrow. I hope all goes well and I haven't spoken too soon, but so far, so good.
[SIGPIC][/SIGPIC]
Frizz Happens!
my Fotki hair journey/experiment diary PW is brio (and I really need to update it!)

3A hair; coloring with henna/indigo since July 2009; normally follow the CG method. Still searching for my HG products!

Comments

  • medusahairmedusahair Posts: 3,515Registered Users
    Very nice! I like that kind of customer service! Let's hope the diffuser stays on this one better.
    2c/3a?
    Low porosity, medium texture.
    /home/leaving?target=http%3A%2F%2Fpublic.fotki.com%2FMedusahair%2F" class="Popup

    If it smells good put it in your hair, if it tastes good spit it out!
  • BrioBrio Posts: 1,432Registered Users
    medusahair wrote:
    Very nice! I like that kind of customer service! Let's hope the diffuser stays on this one better.

    Yes, it's very refreshing to get service with no questions asked. I wish my cell phone carrier was so easy to deal with!
    [SIGPIC][/SIGPIC]
    Frizz Happens!
    my Fotki hair journey/experiment diary PW is brio (and I really need to update it!)

    3A hair; coloring with henna/indigo since July 2009; normally follow the CG method. Still searching for my HG products!
  • SystemSystem Posts: 39,059 Administrator
    I have the same dryer and my diffuser doesn't fall off. Maybe the one you have is defective somehow. That's great that they're sending you another!
  • BrioBrio Posts: 1,432Registered Users
    Update:

    I got my replacement diffuser on Monday! There was no cost at all on my part, no shipping or anything.

    Helen of Troy/Vidal Sassoon definitely has great customer service.
    [SIGPIC][/SIGPIC]
    Frizz Happens!
    my Fotki hair journey/experiment diary PW is brio (and I really need to update it!)

    3A hair; coloring with henna/indigo since July 2009; normally follow the CG method. Still searching for my HG products!
  • laurabeth33laurabeth33 Posts: 1,443Registered Users
    Very cool! I will definitely keep that in mind when I get my next hairdryer. I love companies that stand by their products like that.

    Kudos to you, Brio, as well for contacting the company! Hopefully, they can figure out what happened with yours and correct it for the future, but even if not, you're set and that's what matters...the customer.
    2b w/ some 3a
    product tester geek

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