CurlTalk

Ulta customer service?

sixelamysixelamy Posts: 4,156Registered Users Curl Neophyte
For those that shop at Ulta for hair care, how do you feel their customer service is?

I had a stupid experience when I was in there for hair products the other day. One of their stylists asked me if I needed some help. I said I was just looking, and made the mistake of asking her what she could recommend. I mentioned I was doing the Curly Girl method and having problems. She immediately pointed me to the Redken Curvaceous line and kept talking about how I need oils to "weigh down" my curls, and she's had great luck with this line on all her curly clients. I looked at the ingredients and saw mineral oil and put it down. Then she recommended the matching styling product, then asked what I was currently using. I said I had tried Pantene Curl Perfection and she immediately said, "Oh yeah, that stuff will dry out your hair" (which it actually didn't). Then she started on about drying alcohols (which it doesn't have). I had picked up the product she had just recommended to me while she was talking about drying alcohols, and I felt the need to point out that alcohol denat. was the 5th ingredient in this product. She had to look for herself, and she didn't have much to say after that. lol It was extremely clear that she had absolutely NO IDEA what she was talking about.

I understand it's her job to provide customer service, but I don't like poor customer service where people make stuff up just to have an answer. At mention of CG method, she should have just said, "I'm sorry, I'm not familiar with that, could you explain?" Instead she talks about how I need tons of oils for my hair to "weigh it down". Her words. Why would you want to weigh down curls?? My hair doesn't do well with heavy oils, which I tried to tell her but she kept recommending products with tons of oil in them.

Next time I think I will just keep my mouth shut.
2c-3a - med-coarse - normal-high porosity - high density
:bunny:
NP/LP: CJ Daily Fix, KMF Whenever / Giovanni TTTT
RO/LI: Aussie Moist, CJ Argan & Olive Oil, Hask Keratin Protein
DC/PROTEIN: KC Stellar Strands / CNPF
STYLER: CJ Curl Queen
COLOR: henna, amla & indigo
:thumbdown:: glycerin in high/low dews, polyquat-10 & 11, parabens
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Comments

  • SamanthascurlzSamanthascurlz Posts: 1,082Registered Users
    Only shopped at Ulta once so I can't say anything on any specific experience with them. However I can generally say that does not surprise me! First off, "weighing curls down" makes no sense. But I'm not surprised that a lot of people working in hair predominant stores don't really know true hair care. Same with Sally's. I didn't before going CG. Also they might want to enforce certain products regardless of what the customer says. Anywho I totally understand your POV. Its definitely a hit or miss to be able to speak to an employee that has an idea of your knowledge on hair care.

    Sent from my Samsung S3*
    CG, High Porosity, Fine, Low Density, Medium Elasticity
    Suave, V05, GF Go clean gel, ACV rinses, CO, and Gelatine PT.
    [URL="[url=http://www.naturallycurly.com/curltalk/members/samanthascurlz-albums-evolvement-my-hair.html]Curls[/url]"][/url]Curls
  • abstractcurlsabstractcurls Posts: 380Registered Users
    I had a similar experience. The lady actually wore her hair curly so when she asked if I wanted help (I was looking for ISO bouncy cream and couldn't find it). Turns out they stopped carrying it. So of course she started recommending things, I told her I was strictly CG and she acted like she understood. She proceeded to pick up a bunch of things filled with petroleum, mineral oil, silicone, sulfate, etc. I was finally able to thank her for her help and leave.

    IMHO it's not worth asking for anything unless you know what you want and can't find it. Our world is totally different from most people. I find it odd that everyone worries about what they put on their skin, in their bodies, etc. but no one gives a thought to all the nasty stuff they put in their hair. *Stepping off the soap box*


    Sent from my SCH-I535 using CurlTalk App
  • sixelamysixelamy Posts: 4,156Registered Users Curl Neophyte
    abstractcurls - I couldn't agree more!
    2c-3a - med-coarse - normal-high porosity - high density
    :bunny:
    NP/LP: CJ Daily Fix, KMF Whenever / Giovanni TTTT
    RO/LI: Aussie Moist, CJ Argan & Olive Oil, Hask Keratin Protein
    DC/PROTEIN: KC Stellar Strands / CNPF
    STYLER: CJ Curl Queen
    COLOR: henna, amla & indigo
    :thumbdown:: glycerin in high/low dews, polyquat-10 & 11, parabens
  • NvmbrCurlssNvmbrCurlss Posts: 732Registered Users
    I always get followed... I understand reading the ingredients on EVERY product I pick up appears suspicious... But, come on...
    [SIGPIC][/SIGPIC]3B, Fine, Normal P, Normal E, Low-Med D
    LowP: Kinky Curly Come Clean (50% EVOO)
    NoP: As I Am CC
    RO: Suave Coconut, VO5 Shea Cashmere
    LI: KCKT or CJBCLI or HETT/HENOYF (w/ 8 drops GSO)


    "To much is given, much is expected"
  • SamanthascurlzSamanthascurlz Posts: 1,082Registered Users
    Nvmbrcurlss, I hate that! I noticed that when I am at CVS or other drug store retailers. I remember when I first came on this site and was learning ingredients, a user warned me to not do that in stores since it makes employees suspicious haha. I still do it though!

    Sent from my Samsung S3*
    CG, High Porosity, Fine, Low Density, Medium Elasticity
    Suave, V05, GF Go clean gel, ACV rinses, CO, and Gelatine PT.
    [URL="[url=http://www.naturallycurly.com/curltalk/members/samanthascurlz-albums-evolvement-my-hair.html]Curls[/url]"][/url]Curls
  • sixelamysixelamy Posts: 4,156Registered Users Curl Neophyte
    I do it too. I've never given it any thought like that. I'll be in the hair aisle for a half hour too,
    2c-3a - med-coarse - normal-high porosity - high density
    :bunny:
    NP/LP: CJ Daily Fix, KMF Whenever / Giovanni TTTT
    RO/LI: Aussie Moist, CJ Argan & Olive Oil, Hask Keratin Protein
    DC/PROTEIN: KC Stellar Strands / CNPF
    STYLER: CJ Curl Queen
    COLOR: henna, amla & indigo
    :thumbdown:: glycerin in high/low dews, polyquat-10 & 11, parabens
  • Ms.CabernetMs.Cabernet Posts: 137Registered Users
    I agree with you all. Unless you're really into CG, you will not know what that is.
    I went recently to a stylist after asking her if she knew how to "style curly hair". She said "yes, absolutely!". When I went to my appointment she trimmed my hair and blow dried it. Then she set my hair in rollers and put me on the helmet dryer. Then she took the rollers and brushed my hair "there you go...curly and beautiful".
    Yes it looked beautiful but her idea of styling curly hair was totally different to what I had in mind.
    I don't blame them, they are not taught to style curly hair in the beauty academy. They learn how to style "straight" with flat iron or "curly" with rollers.
    I go t Ulta sometimes but never ask anybody for any recommendation. Actually, the last times I've asked for a product recommendation (hair or anything else) in any store, their answer is "I haven't tried it" "I don't know" "it sells very well here but can't tell you if it's good". Salespeople are usually very young or overwhelmed with two or three jobs so they are not familiar with the products they sell; actually, some salespeople don't seem to care if they sell anything or not.
  • pamelawalmerpamelawalmer Posts: 11Registered Users
    I think it all depends on the sales persons experience. Many times it is seen that new sales person's boast of a particular product.
  • sixelamysixelamy Posts: 4,156Registered Users Curl Neophyte
    I think it all depends on the sales persons experience. Many times it is seen that new sales person's boast of a particular product.

    Yeah, she really seemed to be stuck on that one line. I wonder if it's the only one she has ever used on anybody.
    2c-3a - med-coarse - normal-high porosity - high density
    :bunny:
    NP/LP: CJ Daily Fix, KMF Whenever / Giovanni TTTT
    RO/LI: Aussie Moist, CJ Argan & Olive Oil, Hask Keratin Protein
    DC/PROTEIN: KC Stellar Strands / CNPF
    STYLER: CJ Curl Queen
    COLOR: henna, amla & indigo
    :thumbdown:: glycerin in high/low dews, polyquat-10 & 11, parabens
  • mustangbunnymustangbunny Posts: 1,033Registered Users
    It's totally ok for people not to be familiar with CG. It's not okay for them to act like they are and push products on you anyway. Grr.


    Low-poo: Looking for a new one.
    Condish: V05 Tea Therapy, Body Shop Banana
    Leave in: Giovanni Direct Leave In
    PT: My hair needs very little. I use Suave Naturals Coconut when I need a little bit and follow up with a moisturizing conditioner.
    Styler: Giovanni LA

    Go Red Wings!
    :hockey:

  • LauraimesLauraimes Posts: 880Registered Users
    Oh I so recognise this! Barely anyone in the Netherlands has heard of the Curly Girl method so I don't even mention it. I just briefly explain to them that, well, I'm being incredibly picky because I'm figuring out what my hair likes and dislikes.

    Then again, there are barely any stores carrying CG products so it's not like I get to do this often :P
    F - LP - HD - NE
    Fine, low porosity, high density, normal elasticity
    Hairtype 2c

    Low poo: Petal Fresh Organics Rosemary & Mint Volumizing Shampoo
    Protein: Colorful Neutral Protein Filler
    Detangler/RO: KCKT (winter) or Curl Junkie Beauticurls Argan & Olive Oil (summer)
    Styling: KCCC

    Beauty Is Not a Number
  • anonymous_153995anonymous_153995 Posts: 271Banned Users
    What are main ingredients that are bad that I should look out for? Im a 4c curly btw. I know alcohol is one.
  • sixelamysixelamy Posts: 4,156Registered Users Curl Neophyte
    I mainly have a problem with, like mustangbunny said, people pretend to know what they are talking about and push products that are in no way related. Then to tell me wrong information on top of recommending a product that has an ingredient that she just said I shouldn't use. At the time it annoyed me, but now I'm chuckling to myself. It's like asking a doctor what medication I should take for high blood pressure and having them recommend a birth control pill.
    2c-3a - med-coarse - normal-high porosity - high density
    :bunny:
    NP/LP: CJ Daily Fix, KMF Whenever / Giovanni TTTT
    RO/LI: Aussie Moist, CJ Argan & Olive Oil, Hask Keratin Protein
    DC/PROTEIN: KC Stellar Strands / CNPF
    STYLER: CJ Curl Queen
    COLOR: henna, amla & indigo
    :thumbdown:: glycerin in high/low dews, polyquat-10 & 11, parabens
  • sixelamysixelamy Posts: 4,156Registered Users Curl Neophyte
    Banafrit wrote: »
    What are main ingredients that are bad that I should look out for? Im a 4c curly btw. I know alcohol is one.

    Not all alcohol. Alcohol denat., isopropyl, and benzyl alcohols are all drying. Fatty alcohols like Cetyl, Cetearyl, and Stearyl are conditioning and beneficial. I really hope I spelled these correctly.
    2c-3a - med-coarse - normal-high porosity - high density
    :bunny:
    NP/LP: CJ Daily Fix, KMF Whenever / Giovanni TTTT
    RO/LI: Aussie Moist, CJ Argan & Olive Oil, Hask Keratin Protein
    DC/PROTEIN: KC Stellar Strands / CNPF
    STYLER: CJ Curl Queen
    COLOR: henna, amla & indigo
    :thumbdown:: glycerin in high/low dews, polyquat-10 & 11, parabens
  • BluebloodBlueblood Posts: 1,748Registered Users
    Banafrit wrote: »
    What are main ingredients that are bad that I should look out for? Im a 4c curly btw. I know alcohol is one.

    Unfortunately it's not that simple.

    Lots of people here dislike sulphate shampoos, non-water soluble silicones and mineral oil. But other posters including those who are 4c like them.

    I suggest you work out your hair properties and only then try products one at a time.
  • anonymous_153995anonymous_153995 Posts: 271Banned Users
    ok thanks ladies i will see what works for me.
  • DCWavyLadyDCWavyLady Posts: 373Registered Users
    I told my hair stylist I was looking for a new gel because my old one was reformulated with cones. She recommended one and I asked whether it has silicones-she didn't know and it did.
  • SamanthascurlzSamanthascurlz Posts: 1,082Registered Users
    It's totally ok for people not to be familiar with CG. It's not okay for them to act like they are and push products on you anyway. Grr.

    That is a very good point!
    CG, High Porosity, Fine, Low Density, Medium Elasticity
    Suave, V05, GF Go clean gel, ACV rinses, CO, and Gelatine PT.
    [URL="[url=http://www.naturallycurly.com/curltalk/members/samanthascurlz-albums-evolvement-my-hair.html]Curls[/url]"][/url]Curls
  • SamanthascurlzSamanthascurlz Posts: 1,082Registered Users
    sixelamy wrote: »
    It's like asking a doctor what medication I should take for high blood pressure and having them recommend a birth control pill.

    Best way of putting it too! haha
    CG, High Porosity, Fine, Low Density, Medium Elasticity
    Suave, V05, GF Go clean gel, ACV rinses, CO, and Gelatine PT.
    [URL="[url=http://www.naturallycurly.com/curltalk/members/samanthascurlz-albums-evolvement-my-hair.html]Curls[/url]"][/url]Curls
  • DaniGirl88DaniGirl88 Posts: 1,583Registered Users
    Ah yes, the dreaded customer service people who have no idea what they are talking about. Been there! Unfortunately, it isn't just something that has happened when I look at stuff for my hair.

    I agree with the people watching you too, like you're going to steal something! I went to Beauty Brands once and walked around that store 15 times looking at the different stuff (my husband was with me) and I know we must have been watched by three different sales people. I just wanted to see what they had available!
    [SIGPIC][/SIGPIC]

    3B, fine, normal porosity, high density, medium width and length
    Conditioner: Tresemme Naturals, Trader Joe's Tea Tree Tingle
    Co-Wash: As I Am Coconut Co-Wash
    Leave in Products: As I Am Leave-In, SM Smoothie/Milk, KCKT, Giovanni Direct Leave-In
    Air Dry

    Looking for new products and methods to try!



  • StarmieStarmie Posts: 6,677Registered Users Curl Dabbler
    I tend to try and be vague if I'm offered help when I'm looking for hair stuff. Fairly recently I did say to one sales assistant that I avoided silicones and she told me that the higher end products that they sell use 'better' cones than the cheaper brands so they were ok to use. Not really helpful and even if it is true (I suspect not) it doesn't mean they're not going to build up! I just kind of went "Really?" and left it at that, couldn't be bothered getting into a discussion about it.
    3b in South Australia.
  • flippaciousflippacious Posts: 155Registered Users
    I have just come to accept that no one knows my hair quite like I do, even so-called "curly experts." It actually kind of amuses me and makes me proud of how far I've come with my hair's properties.

    For the past two cuts I've gotten, I wore my hair as I normally style it and stressed that I wear my hair wavy. Each time, the stylist cuts and then tries to style my hair curly/wavy, but does something completely wrong and awkwardly concedes that my hair looked better when I came in the door. The first stylist left looooads of Deva's One Condition in my hair. But my hair is fine, it can't take that much conditioner left in! He also left me under a hardhat dryer instead of diffusing. I could totally see the disappointment on his face when my hair was flat and boring. Despite all this, he still tried to sell me the Deva products after I told him what I was using in my hair. Clearly they don't work well for me!

    Recently I tried a new stylist, and my hair looked SO terrible when she "styled" it that she offered to let me come back and get touched up for free once I styled it myself, since we couldn't tell how the cut really looked on my hair. She used a heavy curl cream and kept telling me I should use a cream because my hair can "take it." I have high density hair, but it's fine and easily weighed down. Heavy creams are a no-no.

    It ended up being a really great cut, but it still amuses me how little stylists know about different hair's properties (even when they're "curly" trained!).
    2b/c, high density
    fine, medium porosity, normal elasticity
    loves protein, hates polyquats
    still searching for HGs
  • sixelamysixelamy Posts: 4,156Registered Users Curl Neophyte
    Starmie wrote: »
    I tend to try and be vague if I'm offered help when I'm looking for hair stuff. Fairly recently I did say to one sales assistant that I avoided silicones and she told me that the higher end products that they sell use 'better' cones than the cheaper brands so they were ok to use. Not really helpful and even if it is true (I suspect not) it doesn't mean they're not going to build up! I just kind of went "Really?" and left it at that, couldn't be bothered getting into a discussion about it.

    That's the most ridiculous statement I have ever heard! A silicone is a silicone. lol
    2c-3a - med-coarse - normal-high porosity - high density
    :bunny:
    NP/LP: CJ Daily Fix, KMF Whenever / Giovanni TTTT
    RO/LI: Aussie Moist, CJ Argan & Olive Oil, Hask Keratin Protein
    DC/PROTEIN: KC Stellar Strands / CNPF
    STYLER: CJ Curl Queen
    COLOR: henna, amla & indigo
    :thumbdown:: glycerin in high/low dews, polyquat-10 & 11, parabens
  • sixelamysixelamy Posts: 4,156Registered Users Curl Neophyte
    The first stylist left looooads of Deva's One Condition in my hair. But my hair is fine, it can't take that much conditioner left in! He also left me under a hardhat dryer instead of diffusing. I could totally see the disappointment on his face when my hair was flat and boring. Despite all this, he still tried to sell me the Deva products after I told him what I was using in my hair. Clearly they don't work well for me!!

    I really think stylists need to start taking an honest approach. I mean, they are there to HELP our hair. If a product doesn't help our hair, I don't understand why they still try to sell it when it clearly does not work. I just don't get people sometimes. It's not all about money.
    2c-3a - med-coarse - normal-high porosity - high density
    :bunny:
    NP/LP: CJ Daily Fix, KMF Whenever / Giovanni TTTT
    RO/LI: Aussie Moist, CJ Argan & Olive Oil, Hask Keratin Protein
    DC/PROTEIN: KC Stellar Strands / CNPF
    STYLER: CJ Curl Queen
    COLOR: henna, amla & indigo
    :thumbdown:: glycerin in high/low dews, polyquat-10 & 11, parabens
  • Firefox7275Firefox7275 Posts: 3,750Registered Users
    Sadly it is all about money, salons are run as a business not a charity. Stylists are not taught about hair health to any great degree they are taught about a certain aesthetic (dye/ heat styling etc). In the workplace they are often given financial targets to meet.

    People on these forums know more about ingredients, healthy hair, properties and a wide range of curly styling techniques than even many Deva trained stylists. And we have no agenda other than to help.
    2a-2c, medium texture, porous/ colour treated. Three years CG. Past bra strap length heading for waist.

    CO-wash: Inecto coconut/ Elvive Volume Collagen
    Treatments: Komaza Care Matani, coconut/ sweet almond/ fractionated coconut oils, Hairveda Sitrinillah
    Leave in: Fructis Sleek & Shine (old), Gliss Ultimate Volume, various Elvive
    Styler: Umberto Giannini jelly, Au Naturale styling gelee
    Flour sack towel, pixie diffuse or air dry.
    Experimenting with: benign neglect
  • sixelamysixelamy Posts: 4,156Registered Users Curl Neophyte
    I understand business is business. I guess my business philosophy is you'll attract more business by being honest and actually pointing someone in the correct direction.
    2c-3a - med-coarse - normal-high porosity - high density
    :bunny:
    NP/LP: CJ Daily Fix, KMF Whenever / Giovanni TTTT
    RO/LI: Aussie Moist, CJ Argan & Olive Oil, Hask Keratin Protein
    DC/PROTEIN: KC Stellar Strands / CNPF
    STYLER: CJ Curl Queen
    COLOR: henna, amla & indigo
    :thumbdown:: glycerin in high/low dews, polyquat-10 & 11, parabens
  • mustangbunnymustangbunny Posts: 1,033Registered Users
    I have just come to accept that no one knows my hair quite like I do, even so-called "curly experts." It actually kind of amuses me and makes me proud of how far I've come with my hair's properties.

    For the past two cuts I've gotten, I wore my hair as I normally style it and stressed that I wear my hair wavy. Each time, the stylist cuts and then tries to style my hair curly/wavy, but does something completely wrong and awkwardly concedes that my hair looked better when I came in the door. The first stylist left looooads of Deva's One Condition in my hair. But my hair is fine, it can't take that much conditioner left in! He also left me under a hardhat dryer instead of diffusing. I could totally see the disappointment on his face when my hair was flat and boring. Despite all this, he still tried to sell me the Deva products after I told him what I was using in my hair. Clearly they don't work well for me!

    Recently I tried a new stylist, and my hair looked SO terrible when she "styled" it that she offered to let me come back and get touched up for free once I styled it myself, since we couldn't tell how the cut really looked on my hair. She used a heavy curl cream and kept telling me I should use a cream because my hair can "take it." I have high density hair, but it's fine and easily weighed down. Heavy creams are a no-no.

    It ended up being a really great cut, but it still amuses me how little stylists know about different hair's properties (even when they're "curly" trained!).

    I just expect that I will have to redo my hair after a cut if I want to go anywhere. No one can style my hair in a way that I like. It always ends up flat with all the waves almost pulled out completely. I go from a 2c to a 2a. Even when I wore it straight I'd have to redo it. I'm surprised that your stylist was able to admit it looked better when you did it! I usually just pretend to be enthusiastic because what I really want is the cut, anyways. But it kind of sucks leaving and feeling my hair and knowing it needs to be washed again because it feels so heavy.


    Low-poo: Looking for a new one.
    Condish: V05 Tea Therapy, Body Shop Banana
    Leave in: Giovanni Direct Leave In
    PT: My hair needs very little. I use Suave Naturals Coconut when I need a little bit and follow up with a moisturizing conditioner.
    Styler: Giovanni LA

    Go Red Wings!
    :hockey:

  • BluebloodBlueblood Posts: 1,748Registered Users
    sixelamy wrote: »
    I understand business is business. I guess my business philosophy is you'll attract more business by being honest and actually pointing someone in the correct direction.

    You can if you know your business well enough, and also don't think your customers are stupid and can't find advice elsewhere.
  • DCWavyLadyDCWavyLady Posts: 373Registered Users
    I have just come to accept that no one knows my hair quite like I do, even so-called "curly experts." It actually kind of amuses me and makes me proud of how far I've come with my hair's properties.

    For the past two cuts I've gotten, I wore my hair as I normally style it and stressed that I wear my hair wavy. Each time, the stylist cuts and then tries to style my hair curly/wavy, but does something completely wrong and awkwardly concedes that my hair looked better when I came in the door. The first stylist left looooads of Deva's One Condition in my hair. But my hair is fine, it can't take that much conditioner left in! He also left me under a hardhat dryer instead of diffusing. I could totally see the disappointment on his face when my hair was flat and boring. Despite all this, he still tried to sell me the Deva products after I told him what I was using in my hair. Clearly they don't work well for me!

    Recently I tried a new stylist, and my hair looked SO terrible when she "styled" it that she offered to let me come back and get touched up for free once I styled it myself, since we couldn't tell how the cut really looked on my hair. She used a heavy curl cream and kept telling me I should use a cream because my hair can "take it." I have high density hair, but it's fine and easily weighed down. Heavy creams are a no-no.

    It ended up being a really great cut, but it still amuses me how little stylists know about different hair's properties (even when they're "curly" trained!).

    I just expect that I will have to redo my hair after a cut if I want to go anywhere. No one can style my hair in a way that I like. It always ends up flat with all the waves almost pulled out completely. I go from a 2c to a 2a. Even when I wore it straight I'd have to redo it. I'm surprised that your stylist was able to admit it looked better when you did it! I usually just pretend to be enthusiastic because what I really want is the cut, anyways. But it kind of sucks leaving and feeling my hair and knowing it needs to be washed again because it feels so heavy.

    I'm glad I'm not the only one! I always plan on washing and styling my hair after a cut. In fact, I requested that my stylist not wash my hair after my last dry cut. It looked pretty awful -curls all pulled out and all, but I didn't want to subject my hair to two washings in one day.
  • chupiechupie Posts: 5,270Registered Users Curl Neophyte
    Don't ever ask anyone there about hair products. They just don't know anything about hair. Make up yes. Hair no.
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