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Is anyone else having problems editing their account?

sKorpio1190sKorpio1190 Posts: 1,862Registered Users Curl Neophyte
Everytime I click on "edit my account" under my username in the top left corner of the page, it takes me to a white screen with a small picture of "how to plop".... anyone else having issues? It's been doing this over a week already and no one is responding to my emails regarding this issue
Medium texture, normal porosity, normal elasticity :shock:

Comments

  • DarbyDarby Posts: 1,025Registered Users
    YES. I can't change my email. It takes me to a survey page each time
    PW:curlyhaired

    Natural hair color - dark brunette
    Fine, thinish hair/3a, 3b
  • sKorpio1190sKorpio1190 Posts: 1,862Registered Users Curl Neophyte
    Darby wrote: »
    YES. I can't change my email. It takes me to a survey page each time

    so it's not just me! :cheers: I've been wanting to change my username and picture and it will NOT let me. For such a popular website and one that I visit daily I expect much better :angry2:
    Medium texture, normal porosity, normal elasticity :shock:
  • RizosMioRizosMio Posts: 141Registered Users
    Same issue. I was trying to update the profile photo (not the forum one but the website one) but it leads to a random page each time.
  • sKorpio1190sKorpio1190 Posts: 1,862Registered Users Curl Neophyte
    hopefully they'll see this forum and fix the problem :protest:
    Medium texture, normal porosity, normal elasticity :shock:
  • Melie.Melie. Posts: 43Registered Users
    after clicking around I figured it out ... You have to click on user CP right abouve reply to thread and there you can edit you account, siggy , pic, etc. hth :)
    Melie. 2c Coarse Porous(damaged) Learning to battle The FL humid weather, but I love it here!!!
    Trying CG as of 7/8/11

    I will try anything on my hair!:jocolor:

    :blob2:Youtube channel: MsMelySoto
  • DarbyDarby Posts: 1,025Registered Users
    Melie. wrote: »
    after clicking around I figured it out ... You have to click on user CP right abouve reply to thread and there you can edit you account, siggy , pic, etc. hth :)


    Just tried it and it still takes me to another page when I try to go to edit email
    PW:curlyhaired

    Natural hair color - dark brunette
    Fine, thinish hair/3a, 3b
  • sKorpio1190sKorpio1190 Posts: 1,862Registered Users Curl Neophyte
    Melie. wrote: »
    after clicking around I figured it out ... You have to click on user CP right abouve reply to thread and there you can edit you account, siggy , pic, etc. hth :)

    Thanks Melie. I can change my pic, but i still don't know how to change my username :confused:
    Medium texture, normal porosity, normal elasticity :shock:
  • sKorpio1190sKorpio1190 Posts: 1,862Registered Users Curl Neophyte
    it only let me change the avatar pic, not the profile one :mad: and i still cant change the username
    Medium texture, normal porosity, normal elasticity :shock:
  • KorkscrewKorkscrew Posts: 1,834Registered Users
  • sKorpio1190sKorpio1190 Posts: 1,862Registered Users Curl Neophyte
    Korkscrew wrote: »
    Having problems too. Hope someone on the staff responds soon.

    So frustrating! And ridiculous. I've emailed them 3 times and gotten no response.

    Btw, u have gorgeous hair :)
    Medium texture, normal porosity, normal elasticity :shock:
  • KorkscrewKorkscrew Posts: 1,834Registered Users
    Wow that's really crappy ... all that effort ... wonder what's going on? Thanks for the compliment! Even w/your other features hidden I can tell your hair is gorgeous :D
  • sKorpio1190sKorpio1190 Posts: 1,862Registered Users Curl Neophyte
    Thank you Korkscrew! I've been trying forever to get decent hair. No one ever compliments me on it lol so it's nice to get one for once :sunny: I used the recoil today and it turned out great. I didn't use a leave in though because my hair is weighed down SO easily it's ridiculous. I ordered K Pak liquid reconstructor spray since it's advertised for fine hair to see if I can use that under the recoil instead of a leave in. The miracle leave in by Ion was too heavy for me even though it did make my hair soft :-/ but I choose the curls that recoil gave me over Ion. I'm gonna return it to Sally's this week, which is also when the joico spray should be arriving :blob2:
    Medium texture, normal porosity, normal elasticity :shock:
  • sKorpio1190sKorpio1190 Posts: 1,862Registered Users Curl Neophyte
    Guide22 wrote: »

    Thanks. I see people are still having trouble like I am. I'm hoping it'll be fixed soon, seeing as it has been happening for a while now...:angry3:
    Medium texture, normal porosity, normal elasticity :shock:
  • KorkscrewKorkscrew Posts: 1,834Registered Users
    Guide22 wrote: »

    Good. My problem is that for some reason trying to adjust hair type isn't working at all. Was able to get to the page that allows you to edit curl type, but then clicking on a different hair type does nothing. Please help.
  • sKorpio1190sKorpio1190 Posts: 1,862Registered Users Curl Neophyte
    Korkscrew wrote: »
    Guide22 wrote: »

    Good. My problem is that for some reason trying to adjust hair type isn't working at all. Was able to get to the page that allows you to edit curl type, but then clicking on a different hair type does nothing. Please help.

    Same for me. Can't change hair type, picture, anything!:cussing:
    Medium texture, normal porosity, normal elasticity :shock:
  • atx_eveatx_eve Posts: 278Moderators
    I see you, i hear you, and we're on it!

    when we have user tech issues, i have to try to reproduce the problem before I can bring it to the tech team's attention.

    thanks for being patient you guys -- unfortunately this isn't a quick fix :sad3:
    :hiding: NaturallyCurly.com Social Media + Community Manager | evelyn@naturallycurly.com | Happy To Be Nappy | Kenyan With The Slowest Mile Time | Magical Black Girl
  • KorkscrewKorkscrew Posts: 1,834Registered Users
    Thanks for letting us know what's up and I appreciate your/the staff's efforts ;)
  • atx_eveatx_eve Posts: 278Moderators
    Also feel free to email me evelyn@naturallycurly.com with any problems. I'm compiling a list of common errors/issues and currently working on a better contact form that y'all can fill out so that I have all the info necessary to figure out what the problems is. (like what browser are you using, are you on a phone, etc)
    :hiding: NaturallyCurly.com Social Media + Community Manager | evelyn@naturallycurly.com | Happy To Be Nappy | Kenyan With The Slowest Mile Time | Magical Black Girl
  • sKorpio1190sKorpio1190 Posts: 1,862Registered Users Curl Neophyte
    atx_eve wrote: »
    Also feel free to email me evelyn@naturallycurly.com with any problems. I'm compiling a list of common errors/issues and currently working on a better contact form that y'all can fill out so that I have all the info necessary to figure out what the problems is. (like what browser are you using, are you on a phone, etc)

    Thanks. Just sent u an email.
    Medium texture, normal porosity, normal elasticity :shock:
  • atx_eveatx_eve Posts: 278Moderators
    Hey everyone! Here's an update:

    We now fixed the ability to edit your curl pattern when you click "edit account" under your username at the top left corner of the homepage.

    I have tested this myself and I am able to change it back and forth and it shows up in all my product reviews. Woo! progress! *passes out*
    :hiding: NaturallyCurly.com Social Media + Community Manager | evelyn@naturallycurly.com | Happy To Be Nappy | Kenyan With The Slowest Mile Time | Magical Black Girl
  • sKorpio1190sKorpio1190 Posts: 1,862Registered Users Curl Neophyte
    "edit my account" is taking me back to the home page now...
    Medium texture, normal porosity, normal elasticity :shock:
  • KorkscrewKorkscrew Posts: 1,834Registered Users
    atx_eve wrote: »
    Hey everyone! Here's an update:

    We now fixed the ability to edit your curl pattern when you click "edit account" under your username at the top left corner of the homepage.

    I have tested this myself and I am able to change it back and forth and it shows up in all my product reviews. Woo! progress! *passes out*

    Yay! It worked! Thanks for all your blood, sweat and tears :cheers:
  • sKorpio1190sKorpio1190 Posts: 1,862Registered Users Curl Neophyte
    The option to upload a new profile pic comes up now under "edit my account" but it won't upload any of my pictures. I've tried several different ones and different sizes, but no go :sad3:
    Medium texture, normal porosity, normal elasticity :shock:
  • anonymous_127323anonymous_127323 Posts: 1Registered Users
    Can someone tell me how I can change my profile name?
  • sKorpio1190sKorpio1190 Posts: 1,862Registered Users Curl Neophyte
    Can someone tell me how I can change my profile name?

    I can't do it either but I've wanted to for months already -_-
    Medium texture, normal porosity, normal elasticity :shock:
  • atx_eveatx_eve Posts: 278Moderators
    To answer both questions:

    -The development/tech team is actively fixing the profile picture issue. I've tested it myself and it works in some browsers but not others. We're working on it!

    - changing usernames: at this point, that is not a feature we have available. There are about 4 places your username "registers" or checks in when you log onto the site. In the recent past, I've tried changing usernames without realizing I couldn't change the name in all four places which caused some serious issues!! So for now, no one can change their NaturallyCurly.com username.

    -Eve
    :hiding: NaturallyCurly.com Social Media + Community Manager | evelyn@naturallycurly.com | Happy To Be Nappy | Kenyan With The Slowest Mile Time | Magical Black Girl
  • Curly007Curly007 Posts: 8Registered Users
    YES!! I can't add a picture through my phone!!
  • DarbyDarby Posts: 1,025Registered Users
    Just right now I'm trying to still change my email/password and it just takes me to the homepage page. Is this still not fixed??
    PW:curlyhaired

    Natural hair color - dark brunette
    Fine, thinish hair/3a, 3b

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