CurlTalk

CurlMart Customer Service?

This is my first time ordering from CurlMart and I wanted to know if ordering from them is always this bad? I know it's the holidays, but it's been a week and Christmas is over and I haven't gotten any sort of update email from them regarding my order or reply back to the message I sent. They aren't a manufacturer, they're just a distributor, so I'm not sure what the hold up is.

Maybe I'm just spoiled by smaller companies...but then drugstore.com is always awesome and they're a pretty big operation.
3C/Fine to Medium/Low Porosity/High Density

:love5:MoistureMoistureMoisture:love5:

Low Poo: CJ Gentle Cleansing Shampoo
RO/DC: DB Pumpkin Seed Curl Moisturizing Conditioner
LI: CJ Smoothing Lotion
Styler: Queen Helene Sculpturing Gel & Glaze

No Salts, No Waxes, No Butters, No Heavy Oils
No ACV, No Saponified Oils, Protein Sensitive

Comments

  • rbbrbb Posts: 4,095Registered Users Curl Connoisseur
    let's just say curl mart is not known for it's customer service......

    if the sale is good you and i won't need the product(s) for some time, then it is good. if you have a problem....... i thought they had said they had improved that aspect, but i guess not.

    actually, they may have been closed over the holiday week. if so, tho, they should have announced that as most companies do.

    3a, some 2c & 3b, medium texture, porosity normal, low elasticity :-(
    washing/cowashing, conditioning, protein tx: curl junkie products
    leave in:cj conditioners and treatments as leave in
    styling: cj aloe fix gel, cj pattern pusha, cj honey butta leave in, cj cccc, cj ciab.
    sealants - jane carter nourish & shine
  • multicultcurlymulticultcurly Posts: 5,132Registered Users
    I've never had a bad experience with CurlMart. *knock on wood* I always receive an email immediately following the placement of my order. My order has always arrived within a week of placing the order. However I did see an email on CurlMart about it being closed for the holidays, which will affect when your order ships.
    3b/c, medium-coarse, low porosity, high density
    HG: Jessicurl Too Shea and Kinky Curly Curling Custard
    Shampoo: nonsulfate shampoo and Suave Naturals sulfate shampoo when needed
  • JessiebananaJessiebanana Posts: 940Banned Users
    rbb wrote: »
    let's just say curl mart is not known for it's customer service......

    if the sale is good you and i won't need the product(s) for some time, then it is good. if you have a problem....... i thought they had said they had improved that aspect, but i guess not.

    actually, they may have been closed over the holiday week. if so, tho, they should have announced that as most companies do.

    Wow...yeah I don't think I'll be ordering from them again.

    I know they are closed the actual holidays. Christmas and New Years, but they were open all the days in between. They aren't taking a holiday break.
    3C/Fine to Medium/Low Porosity/High Density

    :love5:MoistureMoistureMoisture:love5:

    Low Poo: CJ Gentle Cleansing Shampoo
    RO/DC: DB Pumpkin Seed Curl Moisturizing Conditioner
    LI: CJ Smoothing Lotion
    Styler: Queen Helene Sculpturing Gel & Glaze

    No Salts, No Waxes, No Butters, No Heavy Oils
    No ACV, No Saponified Oils, Protein Sensitive
  • crazywavescrazywaves Posts: 582Registered Users
    Lets not rule out the mail delivery. I am waiting longer for my ebay purchases to. Have to give them more time this time of year.
  • juanabjuanab Posts: 4,037Registered Users
    I have ordered from Curlmart three times, never had a problem. Delivered within a week. I will order from them again.

    texture - medium/fine, porosity - low/normal, elasticity - normal
    co-wash - NaturelleGrow Coconut Water or Marshmallow Root, Slippery Elm Bark & Blue Malva Cleansing Conditioners
    LI - KCKT mixed w/ SM C & H Curl & Style Milk
    DC - NG Mango & Coconut H2O or Chamomile/Brdck Root
    Gel - SM souffle (winter), KCCC (summer) or CR Naturals Aloe Whipped Butter Gel (year round)
    Sealers - Virgin Coconut Oil, Avocado butter, Aloe butter
    Ayurvedic treatments - Jamila Henna, Sukesh, Aloe Vera Powder, Hibiscus Powder
    .


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  • MissDarceiMissDarcei Posts: 193Registered Users
    I order from curlmart all the time never had a problem. Always come within a few days and I live in Canada.
    3c Hair
    Fine Strands, High Density, Low Porosity
    CG since August 2011
    :love4:Loving my hair!!!:love4:
  • JessiebananaJessiebanana Posts: 940Banned Users
    crazywaves wrote: »
    Lets not rule out the mail delivery. I am waiting longer for my ebay purchases to. Have to give them more time this time of year.

    I have no problem if it's the mail, but I would appreciate shipping confirmation email...especially since they say they will send one.
    3C/Fine to Medium/Low Porosity/High Density

    :love5:MoistureMoistureMoisture:love5:

    Low Poo: CJ Gentle Cleansing Shampoo
    RO/DC: DB Pumpkin Seed Curl Moisturizing Conditioner
    LI: CJ Smoothing Lotion
    Styler: Queen Helene Sculpturing Gel & Glaze

    No Salts, No Waxes, No Butters, No Heavy Oils
    No ACV, No Saponified Oils, Protein Sensitive
  • juanabjuanab Posts: 4,037Registered Users
    May I suggest you post your problem under Curl Mart news. There is a new person by the name of HillaryMarie who is assigned to follow up on customer issues that are posted there.

    texture - medium/fine, porosity - low/normal, elasticity - normal
    co-wash - NaturelleGrow Coconut Water or Marshmallow Root, Slippery Elm Bark & Blue Malva Cleansing Conditioners
    LI - KCKT mixed w/ SM C & H Curl & Style Milk
    DC - NG Mango & Coconut H2O or Chamomile/Brdck Root
    Gel - SM souffle (winter), KCCC (summer) or CR Naturals Aloe Whipped Butter Gel (year round)
    Sealers - Virgin Coconut Oil, Avocado butter, Aloe butter
    Ayurvedic treatments - Jamila Henna, Sukesh, Aloe Vera Powder, Hibiscus Powder
    .


    event.png
  • rbbrbb Posts: 4,095Registered Users Curl Connoisseur
    crazywaves wrote: »
    Lets not rule out the mail delivery. I am waiting longer for my ebay purchases to. Have to give them more time this time of year.

    I have no problem if it's the mail, but I would appreciate shipping confirmation email...especially since they say they will send one.

    i suspect they have not shipped your order yet. i ordered some sale stuff on dec. 26th and have not yet received a shipping email either, but i assumed they are not working the holiday week. (i did not see anything to that effect as i see posted on other sites, but i believe they work on a shoestring budget so i just assumed they are out for the holiday.) i order maybe twice a year from curlmart and only things that i cannot get cheaper anywhere else and only if i am not in a hurry to receive their order. i have never gotten an order in less than 10 days, but i am in ny, far from texas.

    so going forward if you need something quickly, curlmart is not the place. however, if the price is good and you want/need something later rather than sooner, it can be a very good deal.

    3a, some 2c & 3b, medium texture, porosity normal, low elasticity :-(
    washing/cowashing, conditioning, protein tx: curl junkie products
    leave in:cj conditioners and treatments as leave in
    styling: cj aloe fix gel, cj pattern pusha, cj honey butta leave in, cj cccc, cj ciab.
    sealants - jane carter nourish & shine