Where did I go wrong

I thought I post a question last night, but can't find it so I'll give it another try....
...My daugther has lost much length in her from the age 4 to her current age 7. Her length was once pass her chin now it's up to her ear. I've never relaxed her hair(type 4), used heat maybe 5 times out of 7 years. I don't know where I went wrong or why this has happened, but if anyone can give me some guidence on which steps to take to coach her hair back to longer and healther hair I will really appreciate it!

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