CurlTalk

Wtf Lady

midgimidgi Posts: 2,409Registered Users
I stopped into Carter's to buy some cute clothes for my goddaughter today and even though they had a fantastic Memorial Day sale going on (like everything is 50-70% off and BOGO), I was the only person in the shop. Anyway, once I finally decided on my purchases I approached the check out counter.

The girl was around the same age as I am (early 20s) and was on her cell phone. When we made eye contact, she didn't put the phone down, she just moved the mic away from her mouth and said, "I'm going away next weekend and I'm on hold with the booking agent."

I said OK, and we both just stood there staring at each other. Then she started talking to whoever, and after a minute or two they put her on hold again.

She put the phone on speaker and finally put the damn thing down, didn't apologize for making me wait on her, and then she began telling me about all the problems she has been having planning her weekend. By this time, she finally started the transaction, but was clearly one of those people who can't talk and work at the same time.

After she began throwing around cuss words (yes, she most definitely dropped the F word more than once), I started giving her one word responses, oohs and awws, because I didn't have all day to be chit-chatting about her BS. It wasn't until I started making faces that it finally dawned on her that I wasn't into the conversation, and she threw 5 coupons in my bag and offered me someone else's points voucher that they had left behind on accident.

When I left, I just felt like wtf. I'm still deciding on whether I will report her or not.

Anyone have any recent horrible shopping experiences to share?

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Comments

  • sariroosariroo Posts: 1,958Registered Users
    I loved shopping at Carter's when my daughter was a baby. So much stuff and such good deals. On topic, I would report that woman. She works at Carter's, not Hot Topic (not that her behavior would be acceptable to me at HT either). But that was horrendous customer service and using the F bomb would not fly with me at all. I would definitely report her. Sorry that her job is interfering with your trip planning but such is the life of a working person.

    I cannot remember the last time I had really bad customer service. If I have lately, it was in the grocery store (military commissary) and stemmed from a language barrier but nothing like what you are describing.
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  • claudine19claudine19 Posts: 4,486Registered Users
    The lady who rang me up at Wal-Mart today wore purple latex gloves, and claimed to be unable to gauge when a bag is "heavy" or not. She also told me I'd probably be returning the electric window fan I was buying, because in her opinion, "it did nothing."

    Afterward, I repacked my stuff at an empty checkout lane (with access to more bags). The fan worked really well when I got it home.
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  • midgimidgi Posts: 2,409Registered Users
    LOL at the fan "doing nothing" and the purple latex gloves! Random people never fail to amuse me.

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  • RedCatWavesRedCatWaves Posts: 31,258Registered Users
    Checkers just can't seem to help commenting about the contents of my grocery orders. SoFingWhat if I am buying ant poison and chocolate milk...no, it's not an odd combo.
  • claudine19claudine19 Posts: 4,486Registered Users
    midgi wrote: »
    LOL at the fan "doing nothing" and the purple latex gloves! Random people never fail to amuse me.

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    She also had glasses with round pink frames worn as an accessory up in her hair.
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  • curlypearlcurlypearl Posts: 11,970Registered Users Curl Neophyte
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  • claudine19claudine19 Posts: 4,486Registered Users
    Checkers just can't seem to help commenting about the contents of my grocery orders. SoFingWhat if I am buying ant poison and chocolate milk...no, it's not an odd combo.

    I had a grocery packer call tofu "tofood" once. He did this while commenting negatively on my purchase.
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  • murrrcatmurrrcat Posts: 9,596Registered Users
    cashiers at the walmarts I go to always wear gloves....
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  • Jess the MessJess the Mess Posts: 5,844Registered Users
    I would definitely report her. That's not just run of the mill bad customer service but completely out of line and unprofessional. She needed to wait for her break to make a personal call. And just because you are around the same age doesn't make you "friends". She should know better.
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  • The New BlackThe New Black Posts: 16,738Registered Users
    The cashier in the OP should be reported. Definitely.
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  • roseannadanaroseannadana Posts: 5,632Registered Users
    Eh, I wouldn't report her. She will learn soon enough if she keeps interacting with the customers that way. She might be someone who really needs that minimum wage job. Unless someone is absolutely hostile to me, I just let things go.

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  • Fifi.GFifi.G Posts: 15,490Registered Users
    A few weeks ago I got into the checkout line at Wally World, behind a woman with a buggy full, with just a few items in my basket. The cashier was cussing under her breath the whole time she was ringing up this woman, and continuously stopping to look around. She finished up, I put my basket down, and a man stepped in line behind me and put down 3 items. She looked at him and said, "No! No effing way! You pick up your **** and move to another line!" He was mortified. She then turned around and started screaming for her manager and cussed him out because she was running 20 minutes late for a party. He just stood there mumbling that he was sorry. This is a typical behavior in my Walmart because most the employees are immature and late for something. Brains, class, tact... customer service training.

    I do know one employee at a local convenience store who is great with customer service, but doesn't take any crap. She is hysterical. I walked in yesterday to find a large sign sitting on the counter that read, "DO NOT hand me money out of your shoes and underwear!! That's just nasty, people!" I almost fell in the floor laughing.
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  • claudine19claudine19 Posts: 4,486Registered Users
    Golly!^
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  • damsel_flydamsel_fly Posts: 457Registered Users
    That cashier probably didn't think her language was offensive. Unfortunately, these days, many people think the f-word is acceptable in general conversation.

    Safeway pharmacies have a sign beside the counter: "Please end your cell phone conversation before speaking to the pharmacist." Do people really need to be told that? I guess so.

    I've pretty much given up on expecting good customer service. I no longer shop at the Body Shop because of the rudeness of one of their managers.
  • Fifi.GFifi.G Posts: 15,490Registered Users
    Lol. You'd have to know the people convenience store employee was talking about to understand why that's so funny. The underwear she was referring to wasn't bra's.

    Midgi, I meant to add that I would report her but I'd do it twice. To the store and on line, using the store number. I think complaints are often overlooked by in house management.
    When I hear terms like "hipster" I think, who told cliques they could leave high school??

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  • claudine19claudine19 Posts: 4,486Registered Users
    I think friendliness is great, but a basic level of seller to customer neutrality doesn't seem like too much to ask for.
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  • redcelticcurlsredcelticcurls Posts: 17,502Registered Users
    I'd be fired if I did that.

    As for customers using cell phones while checking out, it's not uncommon. I had a customer yell at me when I told her her total. She said, 'Excuse me, can't you see I'm having a conversation?!'

    I wanted to say, 'B****, pay your bill and then talk all you like.' She wasn't having a life or death conversation.

    Cashiers wearing gloves isn't unusual. Bags are very irritating with repeated contact.

    Places with low pay and no/minimal benefits do tend to have employees who can be less than professional all too often. If these places were serious about having good staff, they'd treat their staff like respectable assets, and not chattel.


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  • lcl0706lcl0706 Posts: 959Registered Users
    claudine19 wrote: »
    I think friendliness is great, but a basic level of seller to customer neutrality doesn't seem like too much to ask for.

    Exactly. Theres a cashier @ our walmart that I avoid at all costs. She's overly friendly. Constantly laughing, makes comments about and/or tries to play with everyone's kids, speaks in a fake British accent to random customers, comments on everything I buy...yeah, I dont go thru her line even if its empty.



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  • claudine19claudine19 Posts: 4,486Registered Users
    It's a pain to have to do that, but I do as well. (re: avoid certain cashiers)

    People who talk on the phone during a transaction --- unless it's life or death ---- are rude, plain and simple. Shops or offices that ask people not to use their cellphones inside always make me happy.

    As for the gloves, sure -- she's entitled to protect her hands. The choice of purple struck me as a bit odd, and added to her general weirdness.

    I'd like to be able to afford to shop only at stores where I knew the staff was well compensated. Unfortunately, I can't. Also, I've had some doozies at Trader Joe's, where I'm guessing you're making the comparison between employee conditions. And I once had a seller-on-the-telephone situation at Nordstrom (though not as foul mouthed as Midgi's). So......ime, better paid staff doesn't always guarantee a good experience.
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  • redcelticcurlsredcelticcurls Posts: 17,502Registered Users
    Nordstrom cashier pay isn't that high. Expensive stores don't always change their pay scale.

    If you (gy) don't want interactive cashiering, don't shop at TJs. We're supposed to be friendly and engage in conversation in most cases.


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  • claudine19claudine19 Posts: 4,486Registered Users
    It wasn't friendly (re: Trader Joe's). It was short-tempered and pretty nasty. And no, I don't go there often.

    Here's a review of Nordstrom careers, posted by employees. According to what I read, pay and treatment sound pretty good, on the whole.

    Nordstrom Reviews | Glassdoor

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  • redcelticcurlsredcelticcurls Posts: 17,502Registered Users
    I was referring to people to didn't like outgoing cashiers upthread, not your experience, which was obviously an example of unacceptable service.

    As for Nordstroms, the cashiers I know there make $9.00/ hr. not including bonuses, etc., not minimum wage, but not all that great. Company average is pretty good since other positions have higher potential salary.


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  • curlylauracurlylaura Posts: 8,352Registered Users
    damsel_fly wrote: »
    Safeway pharmacies have a sign beside the counter: "Please end your cell phone conversation before speaking to the pharmacist." Do people really need to be told that? I guess so.

    Yes, yes they do. How I wish I could put a sign like that up in my pharmacy. When I'm explaining to you how to take this medication, would you kindly get off the phone? After all I don't want what you are about to take to kill you.
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  • claudine19claudine19 Posts: 4,486Registered Users
    What's the average wage at Trader Joe's?
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  • redcelticcurlsredcelticcurls Posts: 17,502Registered Users
    We start most people at $11, $20 is the current cap, and there is a cost of living increase after that. $9 is the minimum, but it isn't that livable, which is why our store starts a little higher. Mangers in-store (depending on the type) get 45k to 120k per year, which makes the company average look high. I'm not sure what regional supervisors and up make.


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  • redcelticcurlsredcelticcurls Posts: 17,502Registered Users
    curlylaura wrote: »
    damsel_fly wrote: »
    Safeway pharmacies have a sign beside the counter: "Please end your cell phone conversation before speaking to the pharmacist." Do people really need to be told that? I guess so.

    Yes, yes they do. How I wish I could put a sign like that up in my pharmacy. When I'm explaining to you how to take this medication, would you kindly get off the phone? After all I don't want what you are about to take to kill you.

    Seriously!


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  • claudine19claudine19 Posts: 4,486Registered Users
    That is high for a retail job, at least for the managers. Now, if only loud print shirts didn't go along with it........
    If someone can't be bothered to listen to prescription advice, she or he can take his chances. The onus is on her.
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  • redcelticcurlsredcelticcurls Posts: 17,502Registered Users
    Lol, the loud print shirts are too iconic to go away. :). Even the CEO wears them. They get mixed reviews, but it is better than a smock, I guess.

    47b6a887-684f-801f.jpg

    One customers always says that he hates when the bells ring. Can't get around that one, though.


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  • curlylauracurlylaura Posts: 8,352Registered Users
    What are the bells for?
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  • redcelticcurlsredcelticcurls Posts: 17,502Registered Users
    curlylaura wrote: »
    What are the bells for?

    We use bells for communication as opposed to having someone use the PA system.

    If a bell rings once, more checkout lines need to be opened.

    If a bell rings twice, miscellaneous assistance is needed. Broken items, customer assistance, etc.

    If a bell rings three times, a manager is needed. That's usually for something like a return/refund, employee discount, and the occasional check fraud.


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