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Article: Airline Defends Removing Family From Flight

MaudieMaudie Posts: 508Registered Users Curl Neophyte
Here's an interesting headline following on the heels of the Toddler conversation:
Airline defends removing family from flight

AirTran Airways backs decision to boot parents, toddler for temper tantrum

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Comments

  • DarkAngelDarkAngel Posts: 2,671Registered Users Curl Neophyte
    I think the airline was in the right. If the parents could not control their child and the flight was already delayed, why should there be further delays for one family. The airline reimbursed their ticket prices which I wouldn't have done.
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  • DiscgirlDiscgirl Posts: 746Registered Users
    I think the airline did the right thing. A child being sick is one thing. I can deal with a flight being late for that reason. I can deal with a child crying on a flight or even having a tantrum. That happens. I do think, though, the parents were pretty inconsiderate of everyone else around them to think the flight should be delayed b/c they won't buckle the kid in. I know it sounds harsh, but I think what the parents expected was too much. Plus, the seat belt rules are in place for safety reasons.
  • SuZenSuZen Posts: 1,595Registered Users
    I know that by FAA regulation they can't taxi or take off unless everyone is in their seat. If I were one of the other passengers I probably would have applauded. Sounds as if the child is not ready for air travel yet.
  • iris427iris427 Posts: 6,002Registered Users
    I think the airline did the right thing. It sounds like the parents just don't want to take responsibility for their child. They are blaming the airline instead of admitting that their child's behavior was putting others in a difficult situation.

    And the airline gave them 3 free round-trip tickets to anywhere in the US that the airline flies. That was very nice of the airline to do.
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  • CurlieGlamourGirlieCurlieGlamourGirlie Posts: 1,198Registered Users
    I agree with the airline. If nothing else, the family made out well as they recieved their airfare refunded to them AND received vouchers for new tickets.
  • KCLKCL Posts: 1,663Registered Users
    The Orlando-based carrier reimbursed the family $595.80, the cost of the three tickets, and the Kuleszas flew home the next day.

    They also were offered three roundtrip tickets anywhere the airline flies, Graham-Weaver said.

    The father said his family would never fly AirTran again.

    I don't see how they can be angry with the airline when they were refuned their money and given free vouchers to fly in the future.

    Based on the article it does seem like the airline was in the right. I really don't understand how it got to that though. It seems like it should be pretty simple to pick up a 3 year old, place her in her seat, and buckle her in...even if she is crying when you do this.
    If there were more people on earth who desired their own happiness more than the unhappiness of others we would have a paradise ~ Bertrand Russell
  • DiscgirlDiscgirl Posts: 746Registered Users
    I watched the video. Those parents just don't get it. How long did they expect the airline and everyone else to wait? People have connections. Crews have other flights to get to. The unions and airlines have work rules about the amount of time the pilots and flight attendants can work in a "shift." It's a chain. You mess with that chain substantially and everything breaks down.
  • kimmyckimmyc Posts: 551Registered Users
    I agree with the airline too. I also agree that the airline was more than generous by giving them their money back and the offer for 3 roundtrip tickets to anywhere else.
    2b/3a, primarily use Jessicurl and DevaCurl products, Curls Hair Tea conditioner and various gels. I'm modified CG-ish since 5/04.
  • KraytKrayt Posts: 765Registered Users
    Some parents just don't get it.
  • SuZenSuZen Posts: 1,595Registered Users
    If the child was that unruly before even taking off, imagine the ruckus after a few hours of being confined to a cramped space...
  • anonnymouseanonnymouse Posts: 1,340Registered Users
    kimmyc wrote:
    I agree with the airline too. I also agree that the airline was more than generous by giving them their money back and the offer for 3 roundtrip tickets to anywhere else.

    Ditto
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  • ScarletScarlet Posts: 3,125Registered Users
    Discgirl wrote:
    I watched the video. Those parents just don't get it

    Far too many parents "just don't get it". I'm glad the airline stepped in and I think they did the right thing.
    The first lesson of economics is scarcity: There is never enough of anything to satisfy all those who want it. The first lesson of politics is to disregard the first lesson of economics - Thomas Sowell
  • rainshowerrainshower Posts: 4,420Registered Users
    airline: 1
    mom, dad, and ellie: 0

    your child is not ready to fly. you can't make the airline change their safety rules and policies by holding your toddler in your lap to appease her. you were wrong to bash the airline, especially when they refunded your fare and made concessions for your future travels.
    "Dogs stink too, but I like dog stink." ~ rileyb
  • lazy loopslazy loops Posts: 8,792Registered Users
    My son & I were on a NW flights from BWI to MSP to SLC. During one of those flights there was a young-ish couple with three children. The two youngest were standing up & pulling on seats & I'm pretty sure dropping & throwing things into other seating areas, crawling, walking & running around, playing musical chairs from a parent in one row to the parent in the next, arching their backs & kicking seats in front of them causing the parents to throw their seats backward while the trays were down during snack & drink time when the parents tried to hold them, screaming & crying..., but the attendants did & said nothing about it though they were disruptive to passengers around them.

    I feel if one airline is going to take a stand, all airlines need to follow suit.
  • rainshowerrainshower Posts: 4,420Registered Users
    i was in coach on the train once and it was the longest train ride ever.

    it was hot and crammed and the lady in front of me allowed her toddler to crawl under the seats, pushing her bags/toys against my feet. after 3 hours, i secured my stuff, and walked to the next car, which was air conditioned and practically empty. i sat there for the remainder of my ride home and didn't feel guilty about it one bit! 8)
    "Dogs stink too, but I like dog stink." ~ rileyb
  • DiscgirlDiscgirl Posts: 746Registered Users
    I was once flying back from somewhere. It must have been out west b/c it was a long flight. There was a mother and two children in the row behind me. The kids were probably around 3 and 4. I tolerated the older of the two kicking the back of my seat for 1/2 hour w/o saying anything. I kept waiting for mom to tell him to stop, say he was sorry, something. Nothing was said. So the next time it happened, I politely asked his mother to ask him to stop kicking my seat. She said "sure." She said to the boy "Honey. The lady would like you to stop kicking her seat." Whereupon, he continued to kick. So, I peeped through the seats and told him "Stop it now." No more kicking.

    Would it have killed his mother to have said that? To have made him give up the window seat if he couldn't act properly.
  • texascurlytexascurly Posts: 1,967Registered Users
    Some parents just don't get it.

    A LOT of parents just don't get it!! I'm a flight attendant for a major airline and parents all the time say to me... "can you tell my child to....."

    No...I'm not going to tell your child how to act!! MAKE them sit down and buckle up and keep their damn seat belt on. It's not MY job to babysit your child while you are flying to your destination!!
  • anonnymouseanonnymouse Posts: 1,340Registered Users
    I was flying back to Boston from Florida once. I was pregnant and felt a little nauseous, so I was just trying to sit still with my eyes closed to try not to feel worse. This little kid behind me kept kicking my seat and pushing it with his feet - just what I didn't need when I didn't feel good. Ideally I would have turned around and politely asked the mom to make it stop. But you know that place where you're afraid if you move or speak you'll get even more nauseous, so you just sit really still? That's where I was. So I had to just put up with it for while. I kept hoping the mom would make the kid stop, but she didn't. Finally, while the kid was pushing the seatback with his feet, I just whacked the seatback with my elbow as hard as I could. Then he stopped.

    Don't these parents pay attention to what their kids are doing? He was at it for quite a while. She should have seen it and told him to stop.
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  • KCLKCL Posts: 1,663Registered Users
    rainshower wrote:
    airline: 1
    mom, dad, and ellie: 0

    LOL

    But I'd say:

    Airline: 1

    Ellie: oh probably 365 X 100 or so X 3

    Mom, Dad: 0
    If there were more people on earth who desired their own happiness more than the unhappiness of others we would have a paradise ~ Bertrand Russell
  • PartyHairPartyHair Posts: 7,713Registered Users
    Of course the airline was in the right. Your kid may be Queen of the World in your home and in your lives, but she is NOT the Queen of the World to anyone beyond that.

    Good luck to those parents - their darling girl won't be so darling anymore when she's 13 years old, completely defiant, and refuses any discipline. That's what's happening with my husband's niece and it is not pleasant for anyone.
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  • BiancaBianca Posts: 2,492Registered Users
    "We weren't given an opportunity to hold her, console her or anything," Julie Kulesza said in a telephone interview Tuesday.

    :roll:

    So the rest of world has to stand still while you "console" your little nightmare? In other words, she just wanted time to do breathing excercises and go "Sweetie. Sweetie. Sweetie. Now, Elly, Sweetie. Let's sit down Sweetie. Sweetie. Sweetie. Sweetie." for 30 more minutes.

    Give me a break.


    Can you tell I'm not ready to have children?
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  • sassette726sassette726 Posts: 694Registered Users
    "We weren't given an opportunity to hold her, console her or anything," Julie Kulesza said in a telephone interview Tuesday.

    Um... BS, lady.

    They'd already delayed the flight 15 minutes. Did they really expect the airline to inconvenience 100 other people because they couldn't control their own child? Sorry, no. That's not how the world works.

    Personally, I don't think the airline should have given them the extra round-trip tickets. Reimburse them for the flight, sure. But that's it. Rewarding bad behavior in adults is just as bad as rewarding it in children![/quote]
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  • PoodleheadPoodlehead Posts: 6,959Registered Users
    Bianca wrote:
    "We weren't given an opportunity to hold her, console her or anything," Julie Kulesza said in a telephone interview Tuesday.

    :roll:

    So the rest of world has to stand still while you "console" your little nightmare? In other words, she just wanted time to do breathing excercises and go "Sweetie. Sweetie. Sweetie. Now, Elly, Sweetie. Let's sit down Sweetie. Sweetie. Sweetie. Sweetie." for 30 more minutes.

    Give me a break.


    Can you tell I'm not ready to have children?

    Bianca, you seem FAR more ready than these imbeciles!
    Minneapolis, MN
  • ScarletScarlet Posts: 3,125Registered Users
    I think the father's declaration that they will not fly AirTran again will send ticket sales through the roof!

    Following what PH wrote, I don't know where or why some parents have the idea that the rest of the world has to be subjected to the rantings, ravings, and bad behavior of their kids. Sure, kids are going to act up at times and sometimes - despite their best efforts- parents are at a loss for what to do. What bothers me is what seems to be a total lack of regard for the rest of society. Refuse to discipline your kids at your own peril, but don't expect the rest of us to indulge them - and you- similarly.
    The first lesson of economics is scarcity: There is never enough of anything to satisfy all those who want it. The first lesson of politics is to disregard the first lesson of economics - Thomas Sowell
  • macluanmacluan Posts: 326Registered Users
    While I'm not defending the parents or picking on this specific airline, I will add something from flying with my daughter. Airlines used to let you pre-board with children when they boarded the people that needed a little more time to get settled. They won't let you do that anymore. Children don't herd well. It isn't something that we're born knowing how to do but something that is learned in group settings and it is disconcerting to children when they are herded onto the plane. I've flown first class with my daughter since they've changed this procedure and feel sorry for the parents who can't afford to do this and have to board with children on a sold out or over booked flight. It's stressful all the way around and to me flying now is just not a pleasant experience. I used to love to fly but now the airline personnel are so snippy and rude that I wish I had another way to travel that was as quick. I know quite a few people who have cut their flying in more than half and it isn't because of 911, it's mainly because of the attitude of the airlines. We, personally, planned vacations for the last two years so that we could avoid flying. I do, however, still have to fly to go to the East Coast for business and to visit relatives but I rue it.

    Just my 2 cents, I obviously wasn't on the plane but based on the airline's generosity they seem to feel at least partially responsible if not liable too.
  • iris427iris427 Posts: 6,002Registered Users
    macluan wrote:
    While I'm not defending the parents or picking on this specific airline, I will add something from flying with my daughter. Airlines used to let you pre-board with children when they boarded the people that needed a little more time to get settled. They won't let you do that anymore. Children don't herd well. It isn't something that we're born knowing how to do but something that is learned in group settings and it is disconcerting to children when they are herded onto the plane. I've flown first class with my daughter since they've changed this procedure and feel sorry for the parents who can't afford to do this and have to board with children on a sold out or over booked flight. It's stressful all the way around and to me flying now is just not a pleasant experience. I used to love to fly but now the airline personnel are so snippy and rude that I wish I had another way to travel that was as quick. I know quite a few people who have cut their flying in more than half and it isn't because of 911, it's mainly because of the attitude of the airlines. We, personally, planned vacations for the last two years so that we could avoid flying. I do, however, still have to fly to go to the East Coast for business and to visit relatives but I rue it.

    Just my 2 cents, I obviously wasn't on the plane but based on the airline's generosity they seem to feel at least partially responsible if not liable too.

    What airline do you fly? I fly fairly often and it seems like they still always let families with small children pre-board.
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  • macluanmacluan Posts: 326Registered Users
    It's happened on United, American, US Air and Delta. I've called the airlines and they said they've changed their policies. Sometimes they will still let you pre-board but you're at the mercy of the flight crew. I was shocked the first time it happened because it was the second flight we had been on in one day and the first flight they allowed pre-boarding and the second they didn't, stating policy.
  • PoodleheadPoodlehead Posts: 6,959Registered Users
    See, and I hate pre-boarding with kids. It just looks like more time for them to be cooped up in a small space.
    Minneapolis, MN
  • hayseedladyhayseedlady Posts: 646Registered Users
    Children don't herd well.

    Sure they do, you just have to make them.

    This is one reason I am glad I don't have to travel, I would go nutso to the parents of these stupid kids everyone is talking about.

    Do people let their own kids kick the back of the seats in a car? We broke Katie of that really early. It is rude.
  • texascurlytexascurly Posts: 1,967Registered Users
    macluan wrote:
    While I'm not defending the parents or picking on this specific airline, I will add something from flying with my daughter. Airlines used to let you pre-board with children when they boarded the people that needed a little more time to get settled. They won't let you do that anymore. Children don't herd well. It isn't something that we're born knowing how to do but something that is learned in group settings and it is disconcerting to children when they are herded onto the plane. I've flown first class with my daughter since they've changed this procedure and feel sorry for the parents who can't afford to do this and have to board with children on a sold out or over booked flight. It's stressful all the way around and to me flying now is just not a pleasant experience. I used to love to fly but now the airline personnel are so snippy and rude that I wish I had another way to travel that was as quick. I know quite a few people who have cut their flying in more than half and it isn't because of 911, it's mainly because of the attitude of the airlines. We, personally, planned vacations for the last two years so that we could avoid flying. I do, however, still have to fly to go to the East Coast for business and to visit relatives but I rue it.

    Just my 2 cents, I obviously wasn't on the plane but based on the airline's generosity they seem to feel at least partially responsible if not liable too.

    The airline I work for DOES still allow preboarding for passengers with children.
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