What has been your experience with Butters and Bar?

CerendipityCerendipity Posts: 5,091Registered Users Curl Novice
Has anyone been a repeat customer of this company?

Is the shipping time reliable?


How is the quality of the products you have purchased??

Is there another thread on this company somewhere??


I purchased some items around two weeks ago. Black Soap and the Conditioning Mask . Due to our weather here ,I just got around to opening my package. Well my mask is suppose to be a 16oz container , its barely half full. I sent an email to the company and I'm currently waiting on a response.

I like the price of her black soap and this mask wasnt that expensive but I think I've read some not so great responses to her shipping wait time and email response. I hope someone responds back to me in a timely manner or I wont be repurchasing anything
«1

Comments

  • CerendipityCerendipity Posts: 5,091Registered Users Curl Novice
    Ok I received a very timely response to my email. That was a quick turn-around time.


    Has noone else purchased from them before?
  • NinjaretteNinjarette Posts: 3,982Registered Users
    I've purchased from them, but I don't have much to say. I loved the black soap, and I wasn't really crazy about the black soap herbal shampoo.

    I don't remember how long it took to get my stuff, and I don't remember if I had to email them for anything.

    I was going to try the mask, but I remember somebody here saying they had shelf life issues with it. So, I passed. I'm not sure who it was, and I tried to search and couldn't find it. For some reason, I think it was CocoT. PM her, or maybe she'll come in here and confirm.
    Platinum Product Junkies
    The Facebook
    | The Twitter

    The Product Lines:
    Curl Junkie, b.a.s.k, Siamese Twists, Bobeam, Uncle Funky's Daughter, Amazing Botanicals, Zuresh, Dabur Vatika, Karen's Body Beautiful, Curls Unleased, Broo, Qhemet Biologics, Signature Texture, Darcy's Botanicals, Shea Moisture
  • CerendipityCerendipity Posts: 5,091Registered Users Curl Novice
    Thanks NEA. It has a preservative in it though.

    I wont repurchase the mask though, Im going to stick to buying just the straight clays and mixing and matching what I want with it

    The black soap price is fab though and its a good quality of black soap so I will continue to get that
  • greenandchicgreenandchic Posts: 2,584Registered Users Curl Neophyte
    On their website it states that fulfillment time is 1 - 7 business days. I wonder what the averages of fulfillment are. If I order something today, I generally expect 1-2 (3 at the most) business days for fulfillment...
    APL BSL MBL WL HL TBL | porous, fine/medium strands, medium density
    My Fotki!
    Below: Typical PS bun
    004-vi.jpg
  • KeenyliciousKeenylicious Posts: 2,320Registered Users Curl Neophyte
    well... you already know how i feel about themm... but to refresh your memory...
    How long does Butters N Bars shipping take?

    I'm hoping to have my masque prior to my rollerset on Saturday.

    FOR F*CKING EVER!!!!!!! it took a month last time i ordered, w/ NO correspondence whatsoever!!!! i emailed her like 5 times and no answer. never again.



    i ordered from butters n bars the first time i wanted to try shea butter and i'll never do it again. it took damn near a month to get my sh*t.at first i thought the payment wast processed b/c i wasn't charged for it either, i got no order confirmation, i got NOTHING! then like 2 weeks later i get an order confirmation and that was the last i heard from her. i emailed her like everyday with no response until the shea butter showed up at my house one day.

    at first i gave her the benefit of the doubt b/cit was around the time we (the northern states) had alll that snow, so i fgured she was snowed in (she later put a notice on the site that shipping would be delayed b/c she was snowed i). after a while (about 3 weeks later) i was like "b*tch, the snow melted enough for you to go d what you have to do now, i KNOW the snow wasn't any worse in your area than it was in mine and i've been taking my ass to work and school, take your ass to the damn post office!".

    my friend order from her a while later and the SAME sh*t happened... it was almost spring by the, most of the damn snow was gone. i'm not giving that lady anymore of my damn money. i HATE bad customer service, if you have so many orders that youre backed up and can't answer customer inquiries, hire a damn assistant.



    :dog:



    maybe i caught them at a bad time and it was a fluke... but i can't see myself ordering from there again.
    tumblr_lr2y4sUYNh1qb5gkjo1_250.gif
  • NinjaretteNinjarette Posts: 3,982Registered Users
    Thanks NEA. It has a preservative in it though.

    I wont repurchase the mask though, Im going to stick to buying just the straight clays and mixing and matching what I want with it

    The black soap price is fab though and its a good quality of black soap so I will continue to get that

    But I don't think it did, initially. I may be wrong.
    Platinum Product Junkies
    The Facebook
    | The Twitter

    The Product Lines:
    Curl Junkie, b.a.s.k, Siamese Twists, Bobeam, Uncle Funky's Daughter, Amazing Botanicals, Zuresh, Dabur Vatika, Karen's Body Beautiful, Curls Unleased, Broo, Qhemet Biologics, Signature Texture, Darcy's Botanicals, Shea Moisture
  • CerendipityCerendipity Posts: 5,091Registered Users Curl Novice
    yeah keeny , you were in my mind when I made this


    I opened up my jar and said hell no.


    It looked like I had used half of the container already.

    So on receiving my answer from the company , if i like this pink clay I will just add it to my list of clays I already use ( buy the clays and mix it on my own like I do with rhassoul and bentonite)


    Now if I could only get my friend to bring me back some darn black soap when she comes from Africa I would only have to get it from her once a year.



    Ok ok, NEA. it makes sense when you put it like that.
  • greenandchicgreenandchic Posts: 2,584Registered Users Curl Neophyte
    @Shawny - What did she say in her response?

    @Keeny - You just answered my previous question! LOL!
    APL BSL MBL WL HL TBL | porous, fine/medium strands, medium density
    My Fotki!
    Below: Typical PS bun
    004-vi.jpg
  • NaturalistaNaturalista Posts: 5,491Registered Users Curl Neophyte
    I ordered once. I can't remember exactly how long the items took to arrive, maybe 10 days. It was a bit.


    The Pink Clay mask rules. Period. It's hell to wash out though.

    The aloe face spritz wasn't all that-- but it clarified OK.

    The herbs I got were basic ones (Hesh brand) and I haven't used them yet.

    I refrigerated my mask and its still good. I bought this maybe May or so. I have one use left. I used the jar twice before.
    Type: 3c with some 4a highlighted
    Low porosity thick/coarse texture. nml elasticity
    Routine: No rules, just happy hair

    Cleanse: CJDF, Prell, LUSH Curly Wurly, Bobeam
    LI/RO:BBB, CJ, SheaM, HEHIS, Garnier, KBN Shealoe, CD Chocolat, Oyin HH
    Styling: CJ, CR, UFD, Zuresh, Ecostyler,MJ
    PT/DT: BBB, CJ, Lather, MJSSB

    HUGE PJJJJJJJJ!!!!:love4:

    [SIGPIC][/SIGPIC]]
    Facebook|Twitter
  • CerendipityCerendipity Posts: 5,091Registered Users Curl Novice
    @Shawny - What did she say in her response?

    @Keeny - You just answered my previous question! LOL!


    She responsed:
    the masque is packed by weight and not volume
  • KeenyliciousKeenylicious Posts: 2,320Registered Users Curl Neophyte
    @Shawny - What did she say in her response?

    @Keeny - You just answered my previous question! LOL!


    She responsed:
    the masque is packed by weight and not volume

    well maybe she should use more appropriately sized containers so that ppl aren't put off when the thing looks half empty...
    tumblr_lr2y4sUYNh1qb5gkjo1_250.gif
  • CocoTCocoT Posts: 5,330Registered Users
    I've ordered from there 3 times and the first time wasn't the best experience. I ordered at the time of the winter storm that hit last year and it was a pain in the a$$. I didn't get my package until maybe 3 or 4 weeks after I ordered. I remember ranting about it on here actually. When I got the package, it was busted but the products inside were alright so I didn't complain about that. She ended up giving me a promise of free shipping and expedited processing on my next order so I appreciated that and decided to order again.

    The second time I ordered I definitely got my package faster, but she did not expedite processing so my package got to me in about a week an a half. The third time I placed an order I got the mask and it molded on me. The mask didn't have a preservative when I ordered.

    I was contemplating ordering from there again because I want some more shea butter and I wanted to get some other raw ingredients as well, but I opted against it because last time I ordered during this time of year it was too much of a hassle and even though she may be responsive, I don't have time/ patience to deal with that right now. I ordered instead from Picasso Moon soaps.
    11.gif
    Great spirits have always encountered violent opposition from mediocre minds
    -Albert Einstein
    Discounts:iHerb: EZA283 for $5 off!, OCO522 for $10 off first purchase | Komaza Care Referral Code: J5Q362VG
  • coilynappcoilynapp Posts: 4,233Registered Users
    I've ordered from them 3 times and had nothing but good service. I've only ever bought black soap from them. Shipping was timely and I never had a problem with my items
    th?id=H.4940802350254088&pid=1.7&w=183&h=144&c=7&rs=1
  • CerendipityCerendipity Posts: 5,091Registered Users Curl Novice
    Ok so on its own Im going to give this conditioning mask a 4. I was playing around with it yesterday and this ish was so hard to get out my damn hair. :sad10:

    I rinsed my hair until the water ran white, then applied my leave in , so I look in the mirror and there are pink particles stuck to my hair and only appeared because the leave in was white. I had to shampoo my hair to get it out , which is a darn no no. :disgust:
    pinkclay-vi.jpg

    After the first rinse, my hair was soft and supple though my hair is tore up from the floor today and I will be going home to deep condition tonight. I roped my son in to test it out lol. His hair was really nice as well but he only has an inch of hair so it rinsed out easy for him.

    cc-vi.jpg

    I will be using the rest up by mixing in some conditioner with this stuff and sticking to pure clays that I can mix on my own
  • KitathenaKitathena Posts: 1,666Registered Users Curl Neophyte
    It's the devil to wash out. I kept getting ready to move on and style, and I'd keep finding spots. My hair did feel nice afterwards though.
    00f0fe4a-6e80-4412-94d4-a8bc465cb7ae_zps1be28d8c.jpg?t=1377261778
    My blogs: NewlyNatural.com
    My fotki pw:hair
  • MrsComboCurlzMrsComboCurlz Posts: 625Registered Users
    Wow...I've ordered from this company well over 4x, even for family members and have no complaints here. I consistently get Black Soap, Shea Butter and the Antioxidant Souffle. The ButterSupreme is nice too...Shipping has been on point! BnB is saved as one of my Favorites...
    *Cleanse: BoBeam, Giovanni Tea-Tree
    *Rinse Cond: Herbal Essence HH
    *Deep Cond: Deity America (green tub), CRN Algae Hair Mask
    *Leave-in's: Soultanicals, Pura Body Naturals, Alikay Naturals Lemon-grass spritz
    *Twisting: Obia Naturals TWB, PBN Cupuacu Butter, Camille Rose
    *Treatment: Henna/Amla/Cassia/Brahmi
    * LCSO Method
  • CurlyteeCurlytee Posts: 273Registered Users Curl Neophyte
    Kitathena, your hair is Beautiful. I remember you length when I first started. Sorry to highjack the thread

    Kitathena wrote: »
    It's the devil to wash out. I kept getting ready to move on and style, and I'd keep finding spots. My hair did feel nice afterwards though.
    [SIGPIC][/SIGPIC]
  • KitathenaKitathena Posts: 1,666Registered Users Curl Neophyte
    ^^^Thanks!!
    00f0fe4a-6e80-4412-94d4-a8bc465cb7ae_zps1be28d8c.jpg?t=1377261778
    My blogs: NewlyNatural.com
    My fotki pw:hair
  • AmberBrownAmberBrown Posts: 1,072Registered Users
    I've ordered twice. The second time was about a week and a half before I had to leave home and head back to campus so I was freaked that my stuff wouldn't arrive before departure. I sent kind of a snippy email :blush: (I was worried!) and I feel badly about it now. She sent a prompt response, my package arrived on time--and before I left!

    And she (she being the owner) even told me that they were reducing the packaging/processing time to 2-3 days starting in February. Which is NOW! hurray!

    Basically, I like the business and they will be meeting all my powder-y, butter-y needs from now on.
  • greenandchicgreenandchic Posts: 2,584Registered Users Curl Neophyte
    AmberBrown wrote: »
    I've ordered twice. The second time was about a week and a half before I had to leave home and head back to campus so I was freaked that my stuff wouldn't arrive before departure. I sent kind of a snippy email :blush: (I was worried!) and I feel badly about it now. She sent a prompt response, my package arrived on time--and before I left!

    And she (she being the owner) even told me that they were reducing the packaging/processing time to 2-3 days starting in February. Which is NOW! hurray!

    Basically, I like the business and they will be meeting all my powder-y, butter-y needs from now on.

    That's good to know. I may order from there in a few weeks...
    APL BSL MBL WL HL TBL | porous, fine/medium strands, medium density
    My Fotki!
    Below: Typical PS bun
    004-vi.jpg
  • CocoTCocoT Posts: 5,330Registered Users
    I want some black soap
    11.gif
    Great spirits have always encountered violent opposition from mediocre minds
    -Albert Einstein
    Discounts:iHerb: EZA283 for $5 off!, OCO522 for $10 off first purchase | Komaza Care Referral Code: J5Q362VG
  • LilBirdLyricLilBirdLyric Posts: 42Registered Users
    In doubt that I will order from them again. I ordered in December, and I was missing one product. I emailed her immediately upon receipt. It was 'shipped out' December 4th, I am still waiting...:sad1:

    I love the 'Grow My Hair Butter', but not enough to deal with poor customer service.
    :love2: Natural since July 2009 :love2:
    Hair Type: 4a
    Regimen: Ayuverdic + Natural
    Blog: A Naturally Kinky-Curvy Cyster
  • NaturalMysteryNaturalMystery Posts: 1Registered Users
    Does anyone have a phone number for butters and bars? I can’t seem to get a reply on my emails. My first order went great; the second one has been a disaster. No reply on inquiries on my order information. I received my items late and they sent the wrong item as well. Very disappointing!!! Their customer service sucks!!!!

    There products are really good, i've used there mango and shea butter. The black soap, cocoa butter and some other gooddies I have yet to try.
  • CityGirl81CityGirl81 Posts: 418Registered Users
    I have ordered form her multiple times, Henna, Black Soap and Shea Butter. Shipping was fast and even when I entered the wrong zip code she responded via email in less than four hours to correct my mistake. I have had no problems with this company and the shipping is reasonable.

    I am on my last box of Henna, so it's time for me to restock.
  • MsladiiMsladii Posts: 442Registered Users
    Only ordered from them once.... Just last week or the week before...

    My only complaint and maybe I would've know if I read more IDK is that my mango butter just came in a bag not a jar like my coconut oil did... Luckily I just finished my JC N&S so I'm gonna press it into that jar and store the leftovers in the bag in the fridge...

    But my shipping was fast enough and I had no issues.
    PLEASE SUBSCRIBE TO MY YOUTUBE CHANNEL IT WILL BE ABOUT NATURAL HAIR CARE / STYLES / TUTORIALS AND COSMETICS I WOULD LOVE FEEDBACK AND SUPPORT
    http://www.youtube.com/user/simplycliche

    "Shrinkage is only your hair trying to get closer to you...embrace it."
    O, medium/course, spongy, mass of beautiful curly hair

    event.png

    pswd rawks
  • NappyHappyMENappyHappyME Posts: 1Registered Users
    I ordered two times from Butters and Bars and the first order was great. The second order came with one of the aloe sprays missing (I ordered two). I sent an email. Waited. no reply. Sent another and got a reply saying that they will mail the missing spray in a day or two. 3 weeks later, nothing. I sent them another email today. So we'll see, but this is very unprofessional! I love the creamy shea butter and the spray too, but I might look for another supplier because I don't like people or companies playing with my money. I did order through paypal so I might have to put in a claim which is ridiculous because it's only $8.99.
  • JblessJbless Posts: 1Registered Users
    This is how I feel right now, I have ordered from her going two weeks now and nothing emailed twice and nothing now I live in Canada and with all the snow we are having I hope not to get this package in over a month as I order the same time from curl mart and got notice the package will be here tomorrow from UPS so cheezzedd night worst after seeing all the foreign currency fees on my account from this order I am just hoping to get it and soon. Hire some help already
  • CerendipityCerendipity Posts: 5,091Registered Users Curl Novice
    and to think, I was going to purchase last week but couldnt find a code.
  • mstmarleymstmarley Posts: 1Registered Users
    Butter n bars states that they are not responsible for loss, damaged or misdelivered packages, which happens a lot with their company, save your money and shop elsewhere!!
  • ReservechicReservechic Posts: 798Registered Users
    I have only ordered from them once through their EBay store. I ordered Raw African Black Soap and it came with a free mesh sponge. I got my order 2 days after it was placed. I can't comment on their customer service, but they did provide very fast shipping. The only thing that I found weird was that it stated about recommended usage of it within 2 years. I thought that Raw African Black Soap never expires or goes bad?
    Diagnosed with Scalp Eczema 6/2015
    (Don't hair type/loose curl pattern/fine texture/low density/high porosity

    Current Regimen (Ayurvedic Based):
    Cleansers- Bobeam Shampoo Bars
    Stylers-Rotate between Camille Rose Naturals Almond Jai Twisting Butter and Camille Rose Naturals Aloe Whipped Butter Gel

    I only wear my hair in wash n gos or buns. Also,
    I do not use conditioner on my hair on a weekly basis. And, my hair is A ok with that!

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file