CurlTalk

How can I make sure my order gets shipped

to the correct address?

I placed an order about 2 weeks ago and paid thru paypal. Somehow I didn't get my order. I checked with UPS and it turned out the stuff I ordered got delivered to my OLD address! I was pretty upset especially when the invoice showed that it had my current address. I contacted UPS and they said they send to the address provided by the shipper.

Well, in my paypal invoice and the confirmation email I got from curlmart, my current address is what was shown. However, that is not where my order was delivered.

Luckily I was able to get my package b/c nobody has moved into my old house yet. I would like to continue ordering from curlmart but this last incident has me a little scared to order again. What can be done to avoid this?

thanks

Comments

  • Shelly FontanaShelly Fontana Posts: 253Registered Users
    Hello,

    We are so happy you have your order. We ship to the address on your CurlMart profile, we do not ship to the address on your PayPal profile. Please be sure to update your profile before you next order, if you need any assistance email customerservice@naturallycurly.com and we will be happy to assist you.

    Thank you,
    Shelly
    Shelly Fontana
  • curlykinkynfrizzy?curlykinkynfrizzy? Posts: 321Registered Users
    Thank you very much Shelley! I really appreciate your prompt response! I will update my profile as soon as I get to a computer (on my cell right now)!
  • fashionkidfashionkid Posts: 14Registered Users
    oh no ,I can't help you,let other help you,good luck