CurlTalk

my two *new* bottles of SIF aren't full

so i got my curlmart order (it was delivered to a friends house in america and it was brought over by a friend) i had a bottle of [buylink=http://www.curlmart.com/DevaCare-Arc-AnGell-p-567.html?utm_source=naturallycurly.com&utm_medium=text-link&utm_content=curltalk-post-text&utm_campaign=devacurl-devacare-arc-angell]arc angell[/buylink] and it is full to the top of the bottle. but my TWO bottles of SIF spray arent full. they're not empty but neither goes past the curved top of the bottle. instead the liquid stops at the top of the label - thats at least an inch worth of bottle not full and for the price of the stuff it seems a bit of a rip off.

whilst i'm not bitter i do think its a bit stingy. i thought it might have been a fluke but its in BOTH my bottles. has anyone else noticed this?

ETA:

here's a pic i took of my two bottles of SIF:

/home/leaving?target=http%3A%2F%2Fpublic.fotki.com%2Fjennyfurrens%2Fhair-accesories%2Fdscf3760.html" class="Popup

password: curlywurly
its the last photo in that album

whilst my flatmate said they may have leaked in the post, there is no stickiness anywhere and its suspicious that both are at exactly the same level.

so why on the curlmart site does the bottle show liquid going up a few centimetres from the top?

cleanse: OS shampoo. PureNuffStuff cleanser.
condition: Aussie 3MM. Jessicurl Aloeba.
style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


pw: curlywurly

Comments

  • jennyfurrensjennyfurrens Posts: 708Registered Users
    /home/leaving?target=http%3A%2F%2Fpublic.fotki.com%2Fjennyfurrens%2Fhair-accesories%2Fsif2.html" class="Popup
    this pic is taken from the CurlMart website. the thin black lines shows where you can very faintly see the liquid stopping - its slightly more white than the bottle. and it's where you'd expect the liquid to stop.

    the thick black line is where the liquid stops in both my bottles. i'm not exagerating. it doesnts top AT the sticker but BELOW it. it is really about an inch work of bottle that isn't full.

    i am very angry at this :evil: am i being over the top? i'd expect a bottle of new product to be full - thats easily a few weeks worth of spray from both bottles missing.

    cleanse: OS shampoo. PureNuffStuff cleanser.
    condition: Aussie 3MM. Jessicurl Aloeba.
    style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


    pw: curlywurly
  • 1curlydoc1curlydoc Posts: 158Registered Users
    I don't think you're being over the top at all! Brand new bottles should be completely full - I'd complain to the company.
    thick 3b; currently loving Devacurl and Kinky-Curly

  • InsomnicoleInsomnicole Posts: 42Registered Users
    Whoa! I remember thinking that the liquid level in my last bottle seemed a bit low, but it wasn't that bad. I don't blame you at all for being mad. That stuff ain't cheap, and even if it was, you still ought to get a full bottle.
    2c; some 3a
    Loving CO Bigelow Not Your Ordinary Condish, AG:recoil, and GF Curl-Shaping Spray Gel
  • jennyfurrensjennyfurrens Posts: 708Registered Users
    do you think i should write to curlmart, or to devacurl personally?

    would curlmart have more power to complain to deva?

    also - do you think gretchen and michelle could check all the other bottles of SIF to check if its just mine or all of them - and if it is, thats just swindling us good paying customers out of some product!

    cleanse: OS shampoo. PureNuffStuff cleanser.
    condition: Aussie 3MM. Jessicurl Aloeba.
    style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


    pw: curlywurly
  • jennyfurrensjennyfurrens Posts: 708Registered Users
    so I emailed Gretchen and Michelle with an attached picture asking for their advice. I really want to complain to Deva and expect the remaining product that is missing to be shipped to me in a mini-bottle - to pay full price for a product that isn't cheap, then to receive a product that isnt complete is just NOT ON

    :evil: :evil: :evil:

    cleanse: OS shampoo. PureNuffStuff cleanser.
    condition: Aussie 3MM. Jessicurl Aloeba.
    style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


    pw: curlywurly
  • NeedSleepNeedSleep Posts: 102Registered Users
    I think I would measure how many fluid ounces are actually in the bottles and see if it's less that than claim. I imagine it's measured by what what's inside the bottle, not by the size of the bottle.

    Let us know what you find out! :)
    password: wavy
  • medusahairmedusahair Posts: 3,515Registered Users
    Oh man what a bummer! and both bottles are that way. I bet DevaCurl had an off batch or something. I remember they had a funky batch of a conditioner once. Although thin and not like the usual the bottles were at least full.

    I hope they get it resolved for you and boy after all this I sure hope you like the product
    2c/3a?
    Low porosity, medium texture.
    /home/leaving?target=http%3A%2F%2Fpublic.fotki.com%2FMedusahair%2F" class="Popup

    If it smells good put it in your hair, if it tastes good spit it out!
  • TwistedChickTwistedChick Posts: 58Registered Users
    NeedSleep wrote:
    I think I would measure how many fluid ounces are actually in the bottles and see if it's less that than claim. I imagine it's measured by what what's inside the bottle, not by the size of the bottle.

    Let us know what you find out! :)

    I was thinking this, too. It could be that they're just overfilling* less than they used to. See if the volume in your bottles is at least what the label states. If it's not, then you have a legitimate complaint. I hope it works out for you! :)

    *I work for a company that manufactures scientific reagents and we fill each vial/bottle/etc with a little extra over the stated volume to ensure that the customer gets at least the stated amount. There can be a lot of variation in machine filling, so we try to compensate for that.

    2c (Fia) with some 3a in the middle layer
  • one way streetone way street Posts: 772Registered Users
    Hey Jen,
    What did Gretchen and Michelle say? Something similar happened to me with Jessicurl.
    mod. CG 2C-3A/M/iii
    Fotki album and journal updated: 10/01/07
    password: springlet

    Currently: Trying to stop straightening so much. Using Elucence conditioner and whatever works for me.
  • parcipanyparcipany Posts: 35Registered Users
    FYI-When I received my NoPoo a couple weeks ago, I noticed that it was a little shallow as well.
    Member since 2001;back with new name. 3a/b. Current faves and routine:very little pink boots,HEBE , smooth and scrunch with L'Oreal Weather or Not.
  • curlybeancurlybean Posts: 66Registered Users
    The last bottle of SIF that I received was filled to about the exact same spot as yours. I think it seemed a bit low too.
    3B, Fine, Low Porosity, & High Hair Density
  • KurleeKurlee Posts: 1,354Registered Users
    I have bought some bottles of SIF in the past too and the last one I got wasn't filled up as far as the others. It stopped just at the end of the lable. I thought about it too, that it seemed to not be full. The others I got were filled always all the way up.
    It was a long time ago now though. But you'd think they should be full for that price.

  • saharasahara Posts: 149Registered Users
    Very legitimate complaint. I'd be pissed.
  • jennyfurrensjennyfurrens Posts: 708Registered Users
    I emailed Naturallycurly.com and firstly forgot to attach the photo showing the SIF bottles, but quickly sent another email with the attachment. I got quite a snippy reply back saying the photos weren't attached, but all the bottles in their stock were filled to the same point as mine.

    Personally I think maybe they are starting to put less in the bottles than they used to in large batches? Because the photo on the naturallycurly website has a very faint mark where the liquid would be and it's about an inch higher than mine. I'm not very impressed but just bit my tongue and put up with it.

    cleanse: OS shampoo. PureNuffStuff cleanser.
    condition: Aussie 3MM. Jessicurl Aloeba.
    style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


    pw: curlywurly
  • one way streetone way street Posts: 772Registered Users
    Thanks for the response, Jenny!
    mod. CG 2C-3A/M/iii
    Fotki album and journal updated: 10/01/07
    password: springlet

    Currently: Trying to stop straightening so much. Using Elucence conditioner and whatever works for me.
  • selfcurledgirlselfcurledgirl Posts: 516Registered Users Curl Neophyte
    I took out my bottle and it is fulled up to about a half an inch above the label which seems fine. There is a half an inch to go in the bottle. So Ithink it is something with curlmart not deva. I get my deva products from cosmeticmagic.com and I have no poroblem and frankly they are much cheaper than any other website including curlmart. I love nc.com but their prices are high. You are right to complain as it is an expensive product that should be filled up higher than that.
    Hair type, thin, 3b, past my shoulders always looking for length. Use jessicurl hair cleansing cream, devacurl one c, angel, set it free, Always see a deva trained stylist for cut and Aveda Institute for color.
  • jennyfurrensjennyfurrens Posts: 708Registered Users
    Hmm that's really interesting. I never did measure out the liquid into a jug to see if it was correct but my reasoning is that most bottles come according to standard sizes of measurements. And if your bottles were hanf an inch fuller than mine, there is definately something fishy. My hair doesnt REALLY like the stuff which is why I didnt pursue the problem, as I wasnt overly fussed about the extra inch of product that i smissing in the bottle. But that probably is a few weeks worth of product missing, which is a scam.

    cleanse: OS shampoo. PureNuffStuff cleanser.
    condition: Aussie 3MM. Jessicurl Aloeba.
    style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


    pw: curlywurly
  • jennyfurrensjennyfurrens Posts: 708Registered Users
    Here's the email I received in response to my complaint:
    edited to comply with CurlTalk rules

    So NC.com have taken no responsibility for the problem - despite that other companies who ship the stuff out have bottles with a higher liquid volume.

    cleanse: OS shampoo. PureNuffStuff cleanser.
    condition: Aussie 3MM. Jessicurl Aloeba.
    style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


    pw: curlywurly
  • jennyfurrensjennyfurrens Posts: 708Registered Users
    AngieCurls wrote:
    Hey Jen,
    What did Gretchen and Michelle say? Something similar happened to me with Jessicurl.

    I meant to ask Angie - what happened with jessicurl? were they not full to the top? I have bought jessicurl from a UK website and I can confirm the bottles were full and I had no reason to doubt any product was missing.

    cleanse: OS shampoo. PureNuffStuff cleanser.
    condition: Aussie 3MM. Jessicurl Aloeba.
    style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


    pw: curlywurly
  • jennyfurrensjennyfurrens Posts: 708Registered Users
    To back up my claim that they're not 'full', here's the photo from the website (Devachan) and you can see where the liquid stops in the bottle, as the white is less vivid at the top. And it is about an inch higher than where the product in my bottle stopped. The thin black line is where the product stops in the photo and the thick black line is where it stops in mine:

    sif2.html

    cleanse: OS shampoo. PureNuffStuff cleanser.
    condition: Aussie 3MM. Jessicurl Aloeba.
    style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


    pw: curlywurly
  • one way streetone way street Posts: 772Registered Users
    AngieCurls wrote:
    Hey Jen,
    What did Gretchen and Michelle say? Something similar happened to me with Jessicurl.

    I meant to ask Angie - what happened with jessicurl? were they not full to the top? I have bought jessicurl from a UK website and I can confirm the bottles were full and I had no reason to doubt any product was missing.

    Yes, my bottle seems like it wasn't full to the top. Here are pics:

    My Bottle:
    /home/leaving?target=http%3A%2F%2Fi3.tinypic.com%2F435gv1y.jpg" class="Popup

    Original Bottle:
    /home/leaving?target=http%3A%2F%2Fi3.tinypic.com%2F2heanly.jpg" class="Popup
    mod. CG 2C-3A/M/iii
    Fotki album and journal updated: 10/01/07
    password: springlet

    Currently: Trying to stop straightening so much. Using Elucence conditioner and whatever works for me.
  • GretchenGretchen Administrator Posts: 8,470Administrators, Moderators Administrator
    Jennyfurrens,

    I'm quite surprised by your posts. Had you continued to be disastisfied, a reply to my email or a quick call is all that was necessary. CurlMart has a reputation for excellent customer service, and we're always happy to help.

    When you emailed, I went and looked at the shelves and boxes of approximately 90 bottles of that product. Every single one of them was filled as I described. I even poured one into a meauring cup; it contained the correct amount of liquid. Since you didn't write back to me, I assumed you had done the same and were satisfied.

    I can't say what other sellers are doing... perhaps topping off the bottles w/water? I'll be happy to check w/ Deva to see if there's been some change lately. We get our stock direclty from Deva, and then stick it directly on the shelves, and then directly into boxes to ship to customers. (Whatever you're seeing on Deva's site -- yes, I would expect they would fill bottles to the top before photographing them. It's a styling thing.)

    We've had trouble with another mfger's product settling quite a bit; their machine apparently puts a lot of air into the product/bottle as the bottle's being filled. When the product settles, the bottles are significantly less than full. We've worked hard w/ this mfgr to make sure our bottles are full of the advertised amount of product. And we've absolutely replaced customers' bottles that somehow got out of our offices w/ an unsatisfactory amount of product. But the clerks have been trained to check the bottles carefully before packing them.

    I hope this helps explain to everyone our policies. JF, if you'd like further resolution, please email me or curlmart@naturallycurly.com, and we'll certainly get you fixed up.

    PS: I edited your post above, as we don't permit posting the contents of private messages or emails.

    Gretchen
    NaturallyCurly.com co-founder
    3A

    You are beautiful!
  • jennyfurrensjennyfurrens Posts: 708Registered Users
    OK Gretchen - I apologise for posting all this on a public forum. All other querying will be done by private email.

    cleanse: OS shampoo. PureNuffStuff cleanser.
    condition: Aussie 3MM. Jessicurl Aloeba.
    style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


    pw: curlywurly
  • miacurlmiacurl Posts: 332Registered Users
    Jenny--I have always had SIF that way. My bottles have never been totally full and I believe it is so that the sprayer will work well. It cannot be compared to a product like Jessicurl's that may be a pour out product or a spray even. The product in the Jessicurl spray products is a much different consistency -- much thinner than the Deva stuff. HTH.
    2C/3A auburn hair.
    between shoulders and BSL
  • RedCatWavesRedCatWaves Posts: 31,258Registered Users
    nevermind
  • SuZenSuZen Posts: 1,595Registered Users
    I wonder if the reason for the bottles of SIF from other suppliers being fuller might simply be that they were from an older batch. Seems possible that Devacurl changed their packaging process somewhere along the way, and decreased their overfill. Maybe CurlMart has bottles from a newer batch.
  • RedCatWavesRedCatWaves Posts: 31,258Registered Users
    (it was delivered to a friends house in america and it was brought over by a friend)


    Were either of the friends (who received the shipment and brought it over the pond for you) curlies...who maybe wanted a sample? Just wondering...
  • jennyfurrensjennyfurrens Posts: 708Registered Users
    The bottles were brought over by a guy with straight hair :lol: Sorry just had to respond to that as the image of him trying it out cracked me up.

    Anyhoo - the matter has been resolved between myself and Gretchen so just to let you all know I'm not ignoring anyone who posts here but feel the case has been closed (on my part.)

    cleanse: OS shampoo. PureNuffStuff cleanser.
    condition: Aussie 3MM. Jessicurl Aloeba.
    style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


    pw: curlywurly